Miles Ellis
Footscray,Victoria
Summary
Customer service representative well versed in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences understanding customer desires and providing customized solutions to build loyalty and rapport.
Overview
10
10
years of professional experience
Work History
Online Customer Service Consultant
Incu
02.2021 - Current
- Working both on the floor face to face with customers and dealing with back of house and online aspects of the job.
- Packing and Delivering orders to customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
IT Support Specialist
Australian Taxation Office
08.2020 - 01.2021
- Used ticketing systems to manage and process support actions and requests.
- Created help desk tickets, troubleshot and resolved desktop issues for workers of the Australian Taxation Office.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Determined hardware and network system issues using proactive troubleshooting techniques.
Administrative Officer
Public Transport Victoria
01.2018 - 06.2020
- Initially booking Vline tickets and refunding Myki cards over the phone furthermore leading into teaching the process to fellow colleagues and supervising the floor staff
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Consulted with company management to assess requirements and develop operational enhancements to streamline processes and increase team performance.
Customer Service Cashier
McDonald's
01.2014 - 08.2016
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Working well under pressure at the drive through taking multiple orders at a time.
- Maintained a clean and tidy checkout area and store.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about items sold on the menu.
Education
Bachelor of Design - Graphic Design
Swinburne University of Technology
Melbourne, VICDiploma of Alcohol And Other Drugs -
RMIT University
Melbourne, VIC11.2022
High School Diploma -
Christian Brothers' College - Balaclava Campus
St. Kilda East, VIC11.2017
Skills
- Customer Service
- Quality Control
- Customer Service
- Order and Refund Processing
- Data Entry
- Transaction Processing
- Product Knowledge
- Work Prioritization
- Hands On
Timeline
Online Customer Service Consultant
Incu
02.2021 - Current
IT Support Specialist
Australian Taxation Office
08.2020 - 01.2021
Administrative Officer
Public Transport Victoria
01.2018 - 06.2020
Customer Service Cashier
McDonald's
01.2014 - 08.2016
Bachelor of Design - Graphic Design
Swinburne University of Technology
Diploma of Alcohol And Other Drugs -
RMIT University
High School Diploma -
Christian Brothers' College - Balaclava Campus
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