Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic
Miles Fan

Miles Fan

South Brisbane

Summary

Experienced and service-driven hospitality professional with a strong background in banquet operations, guest services, and event coordination. Over five years in the industry, I have developed a solid understanding of both front-of-house and back-of-house functions in fast-paced, customer-focused environments. Skilled in team collaboration, problem-solving, and delivering high-quality experiences for diverse clientele. With a formal education in international tourism and hotel management, I bring a broader perspective on global hospitality standards, cultural awareness, and sustainable tourism practices. Eager to continue growing in roles across the wider tourism and hospitality sector, including guest relations, events, travel services, and hotel operations.


In addition to my hospitality and tourism background, I also completed a Graduate Diploma of Education (Early Childhood), which enhanced my understanding of learning environments, communication, and organisational dynamics. This experience broadened my ability to support diverse teams and work effectively in structured, service-oriented settings — whether in the hospitality industry, tourism sector, or within educational institutions. I bring professionalism, empathy, and adaptability to every role, with a strong focus on delivering positive experiences and ensuring smooth day-to-day operations.

Overview

5
5
years of professional experience

Work History

Early Childhood Educator

My Cubby House Early Learning Centre
06.2024 - Current
  • Assisted in developing engaging lesson plans that promote cognitive and emotional growth.
  • Supported classroom management by implementing behavioral strategies to foster a positive learning environment.
  • Collaborated with colleagues to create age-appropriate educational activities for diverse learners.
  • Facilitated daily routines, ensuring children's safety and well-being during play and learning sessions.
  • Observed children's interactions to assess developmental progress and identify areas for improvement.
  • Communicated regularly with parents about children's progress, reinforcing positive development at home.
  • Utilized creative teaching strategies to engage students in classroom.
  • Helped new preschool children get used to classes by giving one-on-one support.
  • Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.

Banquet Captain & Stepping Up Supervisor

Sheraton Grand Mirage Resort, Gold Coast
12.2021 - Current
  • Led banquet staff to ensure seamless event execution and exceptional guest service.
  • Coordinated logistics for large-scale events, optimizing workflow and resource allocation.
  • Trained new team members on service standards and operational procedures.
  • Supervised setup and breakdown of banquet facilities, maintaining cleanliness and organization.
  • Monitored inventory levels of supplies and equipment, facilitating timely reordering processes.
  • Resolved guest inquiries and complaints promptly, enhancing overall satisfaction ratings.
  • Collaborated with culinary team to design customized menus based on client preferences.
  • Implemented process improvements that increased efficiency in event operations and staffing assignments.
  • Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
  • Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
  • Evaluated employee performance routinely through constructive feedback which contributed towards professional growth and development.
  • Oversaw timeliness and quality of food delivery at high-volume events.

Banquet Assistant & Stepping Up Team Leader

Palazzo Versace Gold Coast
01.2021 - 11.2021
  • Assisted in event setup and breakdown, ensuring timely readiness for functions.
  • Prepared banquet spaces, maintaining cleanliness and organization for optimal guest experience.
  • Collaborated with kitchen staff to facilitate smooth service during high-volume events.
  • Monitored inventory levels of supplies, coordinating replenishment as necessary for seamless operations.
  • Assisted with post-event cleanup tasks to ensure the banquet space was ready for future use.
  • Enhanced guest satisfaction by providing exceptional banquet setup and service.
  • Delivered outstanding service to guests during banquets, ensuring timely food and drink refills.

Education

Graduate Diploma of Education (Early Childhood) - Education

Southern Cross University
Gold Coast, QLD
10-2024

Bachelor of International Tourism And Hospitality - Business And Management

Griffith University
QLD
03-2021

Skills

  • Problem-solving
  • Relationship building
  • Conflict resolution
  • Safety awareness
  • Individualized support
  • Team collaboration
  • Team management
  • Team member development
  • Guest relations
  • Corporate event management
  • Conflict and complaint resolution
  • High volume dining

Languages

English
Full Professional
Chinese (Mandarin)
Native or Bilingual

Interests

  • Participating in cultural exchange programs
  • Gym Workouts
  • Learning new cooking techniques and expanding my culinary skills
  • Watching Movies and TV Shows
  • Strategy Games

Timeline

Early Childhood Educator

My Cubby House Early Learning Centre
06.2024 - Current

Banquet Captain & Stepping Up Supervisor

Sheraton Grand Mirage Resort, Gold Coast
12.2021 - Current

Banquet Assistant & Stepping Up Team Leader

Palazzo Versace Gold Coast
01.2021 - 11.2021

Graduate Diploma of Education (Early Childhood) - Education

Southern Cross University

Bachelor of International Tourism And Hospitality - Business And Management

Griffith University
Miles Fan