Miles Jennett
Warialda,NSW
Summary
Accomplished Assessment & Development Manager at Steamatic Canberra, demonstrating exceptional team leadership and technical knowledge. Achieved significant improvements in project execution and efficiency, enhancing client satisfaction and team performance. Skilled in customer service and problem-solving, with a proven track record of delivering results beyond expectations.
Overview
9
9
years of professional experience
Work History
Assessment & Development Manager
Steamatic Canberra
01.2022 - Current
- Directed the quoting, scoping, and execution of large loss insurance restoration claims, ensuring adherence to timelines and quality standards.
- Managed a large team of technicians
- Managed invoicing, financial reporting, and documentation for all projects.
- Facilitated meetings with stakeholders to assess project progress and ensure client satisfaction.
- Developed and implemented training systems and manuals to enhance team performance and efficiency.
Gardener
Foxy's Garden Maintenance
09.2020 - 12.2021
- Performed cleanups to clear greenwaste and debris from landscaped areas.
- Identified and removed invasive plants and noxious weeds for garden aesthetics and ecosystem health.
- Planted and cultivated by preparing soil and watering and fertilizing plants for thriving and healthy results.
- Used shears, pruners, and chainsaws to prune and trim hedges and shrubs.
- Enhanced landscape aesthetics by executing regular maintenance tasks such as pruning, trimming, and mowing.
General Restoration Technician
Steamatic Canberra
01.2018 - 12.2021
- Performed thorough inspections to accurately assess property damage and determine appropriate restoration methods.
- Sprayed and fogged upholstery, carpets and accessories with conditioners, protectors, deodorizers and disinfectants.
- Cleaned and restored interiors of homes damaged by fire, water or smoke, using commercial cleaning equipment such as air movers and dehumidifiers.
- Moved and transported heavy-duty equipment to carry out moisture surveys and drying techniques.
- Maintained a safe work environment by adhering to all safety guidelines and protocols during restoration projects.
- Completed tear-down of existing structures and prepared for new construction.
Cafe Worker
The Coffee Club
01.2016 - 12.2017
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Produced food and drink products adhering to company quality and quantity standards.
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
Education
Mould Remediation Specialist -
IICRC
05.2023
Water Damage Restoration Technician -
IICRC
06.2021
High School Diploma -
Radford College
Canberra, ACT12.2020
Skills
- Technical knowledge
- Customer Service
- Problem-solving abilities
- Teamwork and Collaboration
- Friendly, Positive Attitude
- Team Leadership
- Verbal and written communication
Timeline
Assessment & Development Manager
Steamatic Canberra
01.2022 - Current
Gardener
Foxy's Garden Maintenance
09.2020 - 12.2021
General Restoration Technician
Steamatic Canberra
01.2018 - 12.2021
Cafe Worker
The Coffee Club
01.2016 - 12.2017
Mould Remediation Specialist -
IICRC
Water Damage Restoration Technician -
IICRC
High School Diploma -
Radford College
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