Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Miles McCallum

Boambee,NSW

Summary


Dedicated Customer Service professional with 10+ years of customer based experience with a knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Medibank
03.2023 - Current
  • Responded to customer requests for Hospital Pre-admissions and extras quotes.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Maintained up-to-date knowledge of product and service changes.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Assisted with OSHC Retention (December 2023- June 2024)
  • Assisted with Virtual assessment centre for interviewing Medibank candidates (December 2023)
  • Assisted with virtual store helping non-english customers to register for MyMedibank. (March 2024)

Food preparation and management

AGED CARE HOTEL SERVICES
04.2021 - Current
  • Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
  • Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.

Retail Assistant

Rebel Sports
11.2020 - 02.2021
  • Answer customers' questions about merchandise and advise customers on merchandise selection
  • Take inventory or examine merchandise to identify items to be reordered or replenished
  • Stock shelves, racks, cases, bins, and tables with new or transferred merchandise
  • Stamp, attach, or change price tags on merchandise, referring to price list

Call Operator

Centrelink
04.2020 - 10.2020
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Delivered prompt service to prioritize customer needs.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Responded proactively and positively to rapid change.

Kitchen Hand

Whistler Blackcomb
10.2018 - 06.2019
  • Clean and sanitize work areas, equipment, utensils, dishes, or silverware
  • Store food in designated containers and storage areas to prevent spoilage
  • Receive and store food supplies, equipment, and utensils in refrigerators, cupboards, and other storage areas
  • Carry food supplies, equipment, and utensils to and from storage and work areas
  • Keep records of the quantities of food used

Kitchen Hand

Red Rooster South
09.2017 - 09.2018
  • Store food in designated containers and storage areas to prevent spoilage
  • Prepare a variety of foods, such as meats, vegetables, desserts, according to customers' orders or supervisors' instructions, following approved procedures
  • Portion and wrap the food, or place it directly on plates for service to patrons
  • Assist cooks and kitchen staff with various tasks as needed, and provide cooks with needed items

Delivery Driver / Kitchen Hand

Red Rooster North
12.2016 - 08.2017
  • Collect money from customers, make change, and record transactions on customer receipts
  • Sell food specialties, such as sandwiches and beverages, to office workers and patrons of sports events
  • Package take-out foods or serve food to customers
  • Work on assembly lines adding cutlery, napkins, food, and other items to trays in hospitals, cafeterias, airline kitchens, and similar establishments
  • Cut, slice or grind meat, poultry, and seafood to prepare for cooking

Kitchen Hand

McDonalds
11.2013 - 12.2014
  • Clean and sanitize work areas, equipment, utensils, dishes, or silverware
  • Store food in designated containers and storage areas to prevent spoilage
  • Prepare a variety of foods, such as meats, vegetables, desserts, according to customers' orders or supervisors' instructions, following approved procedures
  • Take and record temperature of food and food storage areas such as refrigerators and freezers

Education

High School Diploma -

Coffs Harbour Christian Community School
Coffs Harbour, NSW
11.2014

Skills

  • Computer literate
  • Member account management
  • Active listening
  • Reliable
  • Punctual
  • Extremely well organised
  • Keen eye for detail
  • Well presented
  • Strong written communication skills
  • Strong verbal communication skills
  • Call center operations

Certification

  • RSA
  • RCG

References

  • Michelle Armstrong, Team Leader, Centrelink, (025) 622-9764, michelle.armstrong3@servicesaustralia.gov.au, Former Team Leader
  • Chris Hyland, Owner, Red Rooster, (040) 843-8212, michellehyland@bigpond.com, Former Boss
  • Keiran Morton, Tsu Chef, Whistler Blackcomb, (047) 625-3245, keiranmorton@gmail.com, Former Boss

Timeline

Customer Service Representative

Medibank
03.2023 - Current

Food preparation and management

AGED CARE HOTEL SERVICES
04.2021 - Current

Retail Assistant

Rebel Sports
11.2020 - 02.2021

Call Operator

Centrelink
04.2020 - 10.2020

Kitchen Hand

Whistler Blackcomb
10.2018 - 06.2019

Kitchen Hand

Red Rooster South
09.2017 - 09.2018

Delivery Driver / Kitchen Hand

Red Rooster North
12.2016 - 08.2017

Kitchen Hand

McDonalds
11.2013 - 12.2014

High School Diploma -

Coffs Harbour Christian Community School

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Miles McCallum