Alicia Hassall
Brisbane
Summary
Dynamic Management and Service Provider with a proven track record at excelling in client relationship building and services skills. Enhanced customer loyalty through tailored consultations while leading a team of over 50. Adept at problem-solving and driving sales growth through effective product promotion.
Exceptional organisation skills and time managemen.
Overview
25
25
years of professional experience
Work History
Management and Makeup Artist
Mecca Maxima
04.2016 - Current
- Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
- Sanitized makeup tools to avoid spread of infection.
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
- Demonstrated and explained use of different beauty products to educate customers.
- Scheduled onsite and offsite makeup appointments for clientele.
- Applied makeup in accordance with clothing style.
- Increased customer loyalty through exceptional service and tailored makeup applications.
- Management of a large team of 50 and more.
- Facilitated Team meetings.
- Monthly sales planning.
- Incentivising team members to drive KPI's.
- Money handling and banking.
- Rostering.
- Presentation planning.
New Car Sales Consultant
Norris Motor Group
03.2024 - 08.2024
- Delivered exceptional customer service, addressing concerns and answering questions promptly to facilitate informed decisions.
- Responded to customer enquiries via telephone and email.
- Demonstrated vehicles and features, and conduct test drives.
- Offered comprehensive knowledge of vehicle operations and brand features.
- Conducted thorough vehicle walkarounds, highlighting key features to potential buyers and demonstrating value.
- Managed assigned leads effectively, maintaining organized records of client interactions for future reference.
- Prepared purchased vehicles and completed final delivery checks.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Completed registration paperwork and sales documentation.
- Maintained compliance with all service, quality, and regulatory standards.
- Assisted clients in arranging test drives for desired vehicles while emphasizing safety precautions during the experience.
- Fostered a positive working environment by contributing to team success through collaboration and communication efforts.
- Built rapport with clients through active listening, understanding their needs, and guiding them towards the most suitable vehicles.
- Negotiated vehicle prices and secure financing for customers.
- Outlined sales, warranty, and service procedures.
- Ensured compliance with all dealership policies as well as state regulations regarding financing options, warranties, and sales contracts.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Account Manager
Salon Support
01.2012 - 12.2013
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Account Manager
Dateline Imports
09.2010 - 05.2011
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
Hair Salon Manager
Upstyles Salons
01.2010 - 09.2010
- Enhanced client satisfaction by providing exceptional customer service and addressing concerns promptly.
- Established relationships with local businesses for cross-promotion opportunities benefiting both parties involved.
- Provided guidance to stylists on advanced color techniques, enhancing their skill set and service offerings.
- Managed financial aspects of the business, including budgeting, payroll, and expense tracking.
Account Manager
Schwarzkopf Professional
01.2008 - 01.2010
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Boosted client retention by developing and implementing comprehensive account management strategy.
- Drove revenue growth by identifying new business opportunities within existing accounts.
- Developed targeted presentations for key accounts, effectively communicating value proposition and securing commitments.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Built diverse and consistent sales portfolio.
State Training Manager Qld
Hairhouse Warehouse
05.2005 - 01.2008
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Trained new hires to perform cross-training exercises with experienced workers.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Reduced onboarding time for new hires through the development of effective orientation modules.
- Facilitated team-building exercises that improved communication and collaboration among team members.
- Coordinated and prioritized required training courses for employees.
- Facilited new store openings and training of new franfranchise.
Hairdresser
Maddisons Hairdressing
01.2004 - 04.2005
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Promoted a safe work environment by adhering strictly to sanitation guidelines set forth by state regulations and salon policies.
Hairdresser Assistant
Shuum Hair
01.2000 - 01.2004
- Contributed to a positive work atmosphere with strong teamwork, clear communication, and adaptability under pressure.
- Enhanced overall client experience by offering refreshments upon arrival at the salon before services commenced.
- Implemented recommended sanitation protocols to ensure the health and safety of clients, staff, and salon environment.
- Improved client satisfaction by providing exceptional service and maintaining a clean, organized salon environment.
Education
Diploma - Makeup Artistry And Special Affects
National Academy of Beauty
09-2016
Certificate III in Hairdressing - Hairdressing
Wynne Hoelscher Academy
Brisbane, QLD12-2002
High School Diploma -
Balmoral State High
Brisbane, QLD04-2000
Skills
- Makeup application
- Client relationship building
- Creative makeup application
- Social media content
- Sales and upselling
- Clear communication
- Client consultations
- Product knowledge
- Detail-orientated
- Relationship building
- Professional networking
- Product promotion
- Customer service
- Problem-solving
- Attention to detail
- Visual merchandising
- Customer consulting
- Brand building and awareness
- Presentations and demonstrations
- Social skills
- Schedule management
- Appointment scheduling
- Relationship building and management
- Product sales
- Workspace organization
- Outstanding client retention
- Decision-making
- Trend monitoring
- Business management
- Payment processing
- Cash register operation
- Employee training
Timeline
New Car Sales Consultant
Norris Motor Group
03.2024 - 08.2024
Management and Makeup Artist
Mecca Maxima
04.2016 - Current
Account Manager
Salon Support
01.2012 - 12.2013
Account Manager
Dateline Imports
09.2010 - 05.2011
Hair Salon Manager
Upstyles Salons
01.2010 - 09.2010
Account Manager
Schwarzkopf Professional
01.2008 - 01.2010
State Training Manager Qld
Hairhouse Warehouse
05.2005 - 01.2008
Hairdresser
Maddisons Hairdressing
01.2004 - 04.2005
Hairdresser Assistant
Shuum Hair
01.2000 - 01.2004
Diploma - Makeup Artistry And Special Affects
National Academy of Beauty
Certificate III in Hairdressing - Hairdressing
Wynne Hoelscher Academy
High School Diploma -
Balmoral State High
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