Mili Patel
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Seed Heritage
09.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Sales Representative
Zara
09.2021 - 09.2022
- Managed customer accounts to secure customer satisfaction and repeat business.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer service orders promptly to increase customer satisfaction.
- Exhibited high energy and professionalism when dealing with clients and staff.
Sales Assistant
Ally Fashion
01.2020 - 08.2021
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
Assistant Professor
Merchant Engineering College(065)
08.2017 - 08.2018
- Evaluated and supervised student activities and performance levels to provide reports on academic progress.
- Helped struggling students by providing support outside of classrooms and consistently checking in on progress.
- Contributed to campus activities to promote positive university image.
- Created materials and exercises to illustrate application of course concepts.
- Contributed to planning appropriate and engaging lessons for both classroom and distance learning applications.
Assistant Professor
Merchant Institute Of Technology(068)
08.2016 - 07.2017
- Evaluated and supervised student activities and performance levels to provide reports on academic progress.
- Helped struggling students by providing support outside of classrooms and consistently checking in on progress.
- Applied innovative teaching methods to encourage student learning objectives.
- Built strong rapport with students through class discussions and academic advisement.
Education
Professional Year -
The ACS Professional Year Program
Canberra, ACT12.2022
Master of Information Technology And System -
Victorian Institute of Technology
Melbourne, VIC07.2021
Master of Computer Engineering -
Gujarat Technological University
Gujarat, India06.2015
Bachelor of Computer Engineering -
Gujarat Technological University
Gujarat, India06.2013
Skills
- Customer Relations
- Prioritization
- Senior Leadership Support
- Distance Learning Tools
- Troubleshooting
- Computer Hardware Knowledge
- Collaborative Team Player
- Quick Decision-Making Abilities
- Quick-Learning
Certification
- Attended Training on Android Application at S.P.I.T. Piludra by Inheritex Solution
- Attended Workshop on Ethical Hacking at S.P.I.T. Piludra by Kyrion Digital Security
- Attended Training on Software Development Basic at S.P.I.T. Piludra by Microsoft
Additional Information
Project and Research:
Project: OSMAN-Office Supply Management System
In a group of four my duty involved working on database and some coding using html, css, sql. We have used visual studio code and XAMMP server for the project
Project: Jschool for Kid's Education using Android.
This is android application with sqlite database. This is for kid’s education with fun.
It gives whole package.
Research : Enhancement of TCP Invariant- TCP Vegas over MANET
In this research work I modify the TCP Vegas algorithm. Because of this modification the time delay and value of drop packets in network is reduced and throughput is increased.
Timeline
Customer Service Representative
Seed Heritage
09.2022 - Current
Sales Representative
Zara
09.2021 - 09.2022
Sales Assistant
Ally Fashion
01.2020 - 08.2021
Assistant Professor
Merchant Engineering College(065)
08.2017 - 08.2018
Assistant Professor
Merchant Institute Of Technology(068)
08.2016 - 07.2017
Professional Year -
The ACS Professional Year Program
Master of Information Technology And System -
Victorian Institute of Technology
Master of Computer Engineering -
Gujarat Technological University
Bachelor of Computer Engineering -
Gujarat Technological University
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