MILI ROSE
Perth
Summary
Experienced and highly organised professional returning to the workforce after maternity leave, bringing a strong background in project management and administration across a range of industries. Known for delivering results through effective coordination, clear communication, and attention to detail. Eager to re-engage in meaningful work that offers a balance between professional growth and family life, with a focus on contributing to a positive, productive team environment.
Overview
18
18
years of professional experience
Work History
Special Projects Officer (Contract)
Screenwest Australia
06.2024 - 12.2024
- Led the end-to-end design, development, and implementation of a comprehensive SharePoint system across the entire organisation.
- Acted as the primary liaison between Screenwest and IT specialists, ensuring technical requirements aligned with operational needs.
- Served as the first point of contact for all SharePoint-related issues, offering user support, troubleshooting, and ongoing system improvements.
- Coordinated with multiple departments to migrate documentation, establish structured workflows, and enforce version control protocols.
- Developed and standardised policy and procedure documentation, ensuring compliance and consistency across teams.
- Managed user permissions, content architecture, and metadata tagging to optimise information retrieval and security.
- Conducted training sessions and created user guides to enhance staff proficiency in using SharePoint effectively.
- Collaborated with executive leadership to align SharePoint capabilities with organisational goals and digital transformation initiatives.
- Ensured project milestones were met on time and within scope, with regular reporting to senior management.
Business Services Coordinator
Main Roads WA
11.2023 - 06.2024
- Coordination of the business services for the Directorate, including arranging Human Resource Directorate employee travel, accommodation, and vehicle hire.
- Provide advice on fleet management, property management, ordering, and distribution of stationery and ICT equipment.
- Coordinate the activities associated with the Corporate Wardrobe and Employee Services Awards for Main Roads.
- Coordination of the Human Resources Directorate internal and external communications.
- Assisting with the Directorate Business Planning and Budget Cycle including coordinating and maintaining the Human Resources Directorate Budget.
- Responsible for the timely processing of purchase orders and invoices Manage the activities of the Directorate's Fixed Assets System.
HR Coordinator (Contract)
ITT Blakers
05.2023 - 11.2023
- Post job openings on various platforms (job boards, company website, social media, etc.).
- Screen resumes and applications.
- Schedule and conduct interviews.
- Coordinate pre-employment assessments and background checks.
- Facilitate the onboarding process for new hires.
- Assist in the implementation and maintenance of performance appraisal processes.
- Track performance review schedules and deadlines.
- Provide support to managers and employees regarding performance management procedures.
- Document performance-related discussions and outcomes.
- Created employee profiles and maintained training records in learning management system.
- Processed employment background checks, E-verify documentation and updates to applicant tracking system for employee onboarding.
- Developed and ran various reports to carry out functions of HR department.
- Provided support during performance review processes by scheduling meetings and compiling necessary documentation.
- Maintained accurate employee records in HR databases and updated information as needed.
- Assisted with new employee orientation and proactively looked for ways to enhance experience.
- Coordinated recruitment efforts by posting job openings, reviewing resumes, and conducting interviews.
Administration and Customer Service Coordinator
Resolve SFM
03.2022 - 04.2023
- Respond promptly to customer inquiries via phone, email, or chat.
- Provide accurate information and assistance regarding products or services.
- Resolve customer complaints or issues effectively and efficiently.
- Enter customer information, inquiries, and interactions into the CRM (Customer Relationship Management) system accurately.
- Generate reports on customer service metrics such as response times and resolution rates.
- Collaborated with other departments to streamline processes and improve overall customer experience.
- Fostered positive working environment that encouraged teamwork, motivation, and strong commitment to providing excellent customer service.
- Oversaw hiring, training, and development of customer service staff.
- Addressed escalated customer complaints and resolved complex problems.
- Maintained detailed records of customer interactions, comments, and concerns for analysis and future reference.
- Handled sensitive situations involving dissatisfied customers by offering personalised solutions tailored towards their unique needs.
Studio Production and Customer Service Manager
SUNSTUDIOS Australia
08.2016 - 09.2021
- Oversaw store operations and maintained standards during director's absence.
- Set staff schedules and delegated assignments in anticipation of expected demands.
- Managed team's work schedules to complete customer coverage.
- Implemented new technologies or tools aimed at enhancing efficiency in handling client inquiries or requests.
- Oversaw hiring, training, and development of customer service staff.
- Ensured compliance with company policies, procedures, and industry regulations within customer service department.
- Managed and responded to incoming queries and support requests through various online and digital platforms.
- Collaborated with other departments to streamline processes and improve overall customer experience.
- Addressed and resolved customer concerns and complaints.
- Maintained detailed records of customer interactions, comments, and concerns for analysis and future reference.
- Partnered with cross-functional departments to meet customer service needs.
- Worked closely with marketing teams in designing promotional materials that accurately represented company's commitment towards exceptional customer care.
- Maintained clean organised studio space conducive to efficient productivity enhancing employee satisfaction levels.
- Sourced props and set pieces necessary for various shoots based on creative requirements.
- Established standard operating procedures that streamlined work processes ensuring consistency across different projects.
- Troubleshot technical issues related to cameras, lighting equipment, audio gear, or other essential tools in studio environment.
- Managed production schedules to ensure timely completion of projects.
- Maintained up-to-date inventory of all studio assets including equipment rentals or purchases made over time.
- Negotiated contracts with clients, vendors, and freelancers to secure best terms and services.
- Fostered positive relationships with clients by delivering exceptional service leading to repeat business opportunities.
Project Manager and Executive Assistant
PTTOW
08.2016 - 09.2021
- Coordinated project teams, outsourcing work where required.
- Prepared overall project plan and controlled delivery of individual elements.
- Developed project plans outlining scope, goals, deliverables, resources, and timelines.
- Mentored junior staff in development of their project management skills for future growth within organisation.
- Collaborated with senior leadership to align projects with organisational goals and strategies.
- Facilitated communication between cross-functional teams to ensure clear understanding of objectives and priorities.
- Conducted status meetings to communicate project updates with stakeholders and team members.
- Created comprehensive documentation detailing project milestones, resource allocation, and budget estimates.
- Mailed letters, sent emails and memos regarding important announcements and events.
- Organised events, seminars and lectures for department.
- Collaborated with other members of admin team to provide seamless support for company.
- Assisted in budget tracking by entering expenses into financial software systems.
- Used discretion, confidentiality and good judgment to protect c-level matters.
- Tracked action items from meetings to ensure timely completion of assigned tasks.
- Assisted with preparation of presentations and reports using PowerPoint and Excel.
- Collaborated with human resources in coordinating interviews for potential candidates.
- Coordinated travel arrangements, including flights, hotels and ground transportation.
- Prepared meeting agendas and took detailed minutes during conferences.
- Extensive diary management for all executives.
Events Coordinator (Contract)
Ascent Expo
05.2016 - 08.2016
- Delivered exceptional customer service to bolster strong relationships and build positive experiences.
- Offered to assist with additional tasks to keep projects on-task and meet tight deadlines.
- Planned and executed strategies to increase business and drive profit growth.
- Conducted post-event evaluations to assess success and identify areas for improvement in future events.
- Planned engaging networking activities at conference events that fostered interaction among attendees.
- Created comprehensive event timelines to ensure all tasks were completed on time and within budget.
- Collaborated with marketing teams to create promotional materials and social media campaigns for events.
- Directed onsite staff during events to ensure smooth execution of planned activities.
- Implemented risk management strategies to address potential challenges or issues during event.
- Negotiated contracts with vendors and suppliers to secure best prices and services for events.
- Coordinated event logistics, including venue selection, catering, and audio-visual equipment setup.
- Managed registration processes for attendees, including online registration systems and onsite check-in.
- Facilitated communication between different departments involved in event planning e.g., marketing, operations.
- Collaborated with speakers and presenters to coordinate session schedules, materials, and technology needs.
- Oversaw event set-up and tear-down, ensuring all elements were executed according to plan.
- Handled guest speaker travel arrangements such as accommodations booking and transportation needs.
- Secured sponsorships from local businesses or organisations to offset costs of events.
- Served as primary point of contact for clients, addressing concerns or inquiries in timely manner.
- Handled administrative details for events, responding to inquiries and distributing promotional materials.
Personal Assistant/ Production Coordinator
Ensemble Australia
11.2014 - 03.2016
- Maintained accurate databases and filing systems for personal and business requirements.
- Assisted with planning and execution of business events, meetings and conferences.
- Maintained accurate schedule with regular updates to add business, family and personal plans.
- Managed email, mail and text message communications for personal and business use.
- Tracked expenses and prepared expense reports for executive reimbursements.
- Prepared documents and presentations for meetings and events.
- Conducted research on various topics as requested by executives.
- Coordinated meetings, conference calls, and video conferences for executives.
- Maintained confidential files and records for executives.
- Dealt professionally with team members and clients to enhance relationships.
- Tracked project progress, identified and resolved obstacles.
- Created reports, presentations, and documents to support project goals.
- Coordinated communications between team members and departments.
- Conducted research to support creative decisions in pre-production meetings.
- Supported casting process by scheduling auditions and maintaining contact with potential talent.
- Coordinated travel arrangements for out-of-town cast members and crew.
- Filed important paperwork related to contracts, releases, or insurance documents.
- Monitored safety protocols while on set, addressing any hazards immediately.
- Liaised between directors, producers, and talent to ensure clear communication on set.
- Distributed call sheets to relevant parties each day before shooting began.
- Managed production with skilled reading and interpretation of work orders and coordination of necessary resources to accomplish objectives.
- Ensured that all necessary permits were obtained for shooting locations.
- Managed inventory of all equipment, props, and materials needed for shoots.
- Organised catering services for cast and crew during long days of filming.
- Met aggressive deadlines while completing high quality and on-budget work.
- Reviewed scripts, providing feedback to writers as needed based on director's vision.
- Managed petty cash spending for various production expenses within budget constraints.
Receptionist, Personal and Production Coordinator
Heckler
03.2009 - 03.2012
- Anticipated guest needs, delivering exceptional customer service to exceed expectations.
- Sorted and distributed incoming mail and coordinated pickups for outgoing parcels.
- Answered questions regarding company pricing and policies.
- Coordinated office cleaning and lobby organisation for office and meeting areas.
- Scheduled appointments and documented updates in scheduling software.
- Directed numerous calls per day to appropriate recipients using multi-line system.
- Managed office supply inventory by regularly checking stock levels and ordering new supplies.
- Arranged for transportation of equipment such as cameras, lights, sound gear from one location to another.
- Managed communication between departments to facilitate smooth workflow.
- Negotiated contracts with freelance personnel, including artists and technicians.
- Coordinated travel arrangements for cast and crew members.
- Prepared daily call sheets outlining shooting schedules and distributed them to relevant parties.
- Conducted scheduling for conferences, meetings and other events.
- Organized records, correspondence and schedules depending on manager's priorities.
- Assisted with planning and execution of business events, meetings and conferences.
- Maintained accurate databases and filing systems for personal and business requirements.
- Updated contact lists for clients, vendors, or staff members as needed.
- Collaborated with other administrative staff members to complete tasks efficiently.
- Tracked expenses and prepared expense reports for executive reimbursements.
- Organised travel arrangements, including flights, accommodations, and transportation.
- Created agendas for meetings and distributed them to attendees in advance of meeting date.
- Provided support during special projects assigned by executives.
Receptionist and Personal Assistant
FJMT Architects
02.2007 - 02.2009
- Directed numerous calls per day to appropriate recipients using multi-line system.
- Coordinated deliveries and pickups of packages or documents for office.
- Responded to email inquiries promptly, providing accurate information or forwarding messages to appropriate party if needed.
- Provided basic troubleshooting assistance for minor technical issues with computers or other equipment in reception area.
- Assisted with administrative tasks such as filing, copying, and data entry as needed.
- Sorted and distributed mail to appropriate staff members or departments daily.
- Managed office supply inventory by regularly checking stock levels and ordering new supplies.
- Liaised with building management regarding maintenance concerns within reception area.
- Greeted and welcomed visitors upon arrival, ensuring they felt comfortable.
- Trained new employees on receptionist duties ensuring they were familiar with company policies and procedures.
- Prepared conference rooms for meetings by setting up chairs, tables, projectors, refreshments if required.
- Scheduled appointments for staff members and clients in organised manner.
- Supported event planning efforts by organising guest RSVPs and preparing name tags.
- Managed mail, packages and courier deliveries in and out of office.
- Operated telephone switchboard to take messages and schedule appointments.
- Maintained accurate schedule with regular updates to add business, family and personal plans.
- Provided support during special projects assigned by executives.
- Drafted correspondence on behalf of executives for internal or external communication purposes.
- Coordinated meetings, conference calls, and video conferences for executives.
- Collaborated with other administrative staff members to complete tasks efficiently.
- Organised travel arrangements, including flights, accommodations, and transportation.
- Maintained confidential files and records for executives.
- Attended meetings to record and distribute minutes.
Education
High School Diploma -
James Busby Hight School
Diploma - Design
Interior Design Academy
Diploma - Business Management
International Career Institute
Diploma - Film and Video Production
NY Film School
Skills
- Quality assurance
- Attention to detail
- Budgeting and forecasting
- Microsoft Office proficiency
- Project management
- Business development
- Human resources
- Operations management
- Process Improvement
- Event coordination
- Customer service
- Executive support
- Administrative management
- Staff management
- Excellent communication
- Production Planning
- Studio scheduling
- Human resources administration
- Talent management
- Employee relations
- Talent recruitment
- SharePoint management
- User training
- Workflow optimisation
- Documentation management
- Team leadership
References
REFERENCES Upon Request
Timeline
Special Projects Officer (Contract)
Screenwest Australia
06.2024 - 12.2024
Business Services Coordinator
Main Roads WA
11.2023 - 06.2024
HR Coordinator (Contract)
ITT Blakers
05.2023 - 11.2023
Administration and Customer Service Coordinator
Resolve SFM
03.2022 - 04.2023
Studio Production and Customer Service Manager
SUNSTUDIOS Australia
08.2016 - 09.2021
Project Manager and Executive Assistant
PTTOW
08.2016 - 09.2021
Events Coordinator (Contract)
Ascent Expo
05.2016 - 08.2016
Personal Assistant/ Production Coordinator
Ensemble Australia
11.2014 - 03.2016
Receptionist, Personal and Production Coordinator
Heckler
03.2009 - 03.2012
Receptionist and Personal Assistant
FJMT Architects
02.2007 - 02.2009
High School Diploma -
James Busby Hight School
Diploma - Design
Interior Design Academy
Diploma - Business Management
International Career Institute
Diploma - Film and Video Production
NY Film School
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