Mili Tyagi
Essendon,VIC
Summary
Result oriented professional with 3.5 years of experience in identifying and implementing process improvements. A team player skilled with task prioritization skills leading to significant cost savings and increased customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certificate
Work History
Senior Systems Engineer
Infosys Ltd.
09.2020 - 02.2023
- Worked for a leading bank in Europe using Agile methodology
- Collaborated closely with stakeholders and geographically distributed teams to identify opportunities for process improvements and drive continuous innovation in the organization.
- Worked together with various teams to develop an internal solution of data storage using Azure to have a cost effective solution.
- Worked as a team to keep 21 SAAS applications up and running and making sure that all protocols of customer are being followed.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
Systems Engineer
Infosys Ltd.
11.2019 - 06.2020
- Worked on a project for a leading footwear brand.
- Involved in providing support to impacted users & help maintain the database for the products of our division.
- To write and perform several queries in database as required.
- Technologies worked in : EQPDM application based on FlexPLM, Prae 10g
- Preaoring weekly reports
Internship Project
Infosys Ltd.
04.2019 - 05.2019
- It was an E-commerce web based project to buy or sell fuel such as coal.
- Involved in database designing and front end designing.
- Preparing reports
Education
Bachelor Of Technology - Computer Science
Pranveer Singh Institute of Technology
05.2019
Skills
- Software Requirement Analysis & Gathering
- Technical documentation
- Agile methodologies
- Change management processes
- Stakeholder management
- IT service management
- User Support
- Communication and Team Collaboration
Certification
- Microsoft Azure Fundamentals(AZ-900)
- Infosys Internship Program
- Infosys Scrum and Agile methodologies
- Infosys ITIL Framework
Languages
English
Full Professional
Hindi
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Senior Systems Engineer
Infosys Ltd.
09.2020 - 02.2023
Systems Engineer
Infosys Ltd.
11.2019 - 06.2020
Internship Project
Infosys Ltd.
04.2019 - 05.2019
Bachelor Of Technology - Computer Science
Pranveer Singh Institute of Technology