Summary
Overview
Work History
Education
Skills
VOLUNTEER WORK
Timeline
Generic

Milia Manassa

Sydney,NSW

Summary

A dynamic and energetic professional with well-developed knowledge of customer service, administration, HR, and recruitment. I’m a diligent and task-focused individual possessing management competency with the ability to create impactful efficiencies. Highly organised with effective time management skills including the ability to prioritise work to meet often conflicting deadlines. Pays meticulous attention to detail. During my career, I have applied my proven expertise and ongoing professional development to meet and exceed all objectives put before me. I can apply my aptitude to deliver absolute value in this new role. I trust I could add value to your business through my experience and skills and would relish the opportunity to be able to collaborate with your team.

Overview

11
11
years of professional experience

Work History

Receptionist and Administration Assistant

Telopea Medical Centre
08.2022 - 07.2023
  • Greeting patients and visitors
  • Answering the telephone and any enquiries
  • Scheduling and following up appointments
  • Processing Medicare billings and private billing payments
  • Faxing, scanning, filing, and mailing
  • Efficient use of Best Practice Software

Customer Service/Administration

Magical Candles
07.2021 - 07.2022
  • General administration
  • Answering emails and phone calls in a timely manager
  • Responding to customer questions
  • Ensuring all data is accurate
  • Processing high volume customer orders
  • Providing excellent customer service

Founder

Magical Candles
07.2020 - 06.2021
  • Seeking legal and financial advice on how to set up dealings as the best possible business entity
  • Liaising with various suppliers of candles, salt lamps and incense online
  • Negotiating the best possible price of goods with suppliers
  • Cold calling to attract retailers to buy the goods with I have purchased

Customer Service Representative

IGA Supermarket
08.2017 - 05.2020
  • Greets members, helps members load merchandise on the conveyor belt
  • Asks member packing preferences, answers questions, relays information on special promotions, and thanks members
  • Maintains the cleanliness of the register and general Front End area
  • Reports and cleans spills and trip hazards immediately
  • Provides prompt and courteous customer service to members, employees, and suppliers

Recruitment Resourcer/Coordinator

The Association for Payroll, TAPS
02.2017 - 08.2017
  • Created advertising vacancies and advertised the same in a wide range of media
  • Successfully handled the tasks of headhunting, identifying an approaching suitable candidate for the right profile
  • Screened, selected and scheduled interviews with potential candidates required for the organisation
  • Conducted telephone and face to face interviews

Customer Service/Receptionist/Recruitment

MGM Coaching
04.2016 - 12.2016
  • Attended, answered, screened, and forwarded incoming calls while provided information, as needed
  • Searched and identified skilled tutors through a range of activities such as advertising, LinkedIn, job boards, references and through personal connections
  • Performed other admin duties such as filing, photocopying, collating, and faxing, etc
  • Assisted with placement of orders, exchanges and/or refunds.

Recruitment Resourcer/Coordinator

RSP Recruitment
06.2015 - 03.2016
  • Searched and identified skilled candidates through a range of activities including Seek profiles, Twitter, LinkedIn, Facebook, job boards/portals, and own database; successfully delivered/achieved set objectives
  • Screened, attracted and shortlisted candidates for the recruitment process to fulfil the requirements of the business
  • Interviewed potential candidates to assess their suitability and matched them to suitable clients.

Customer Service Representative

IGA Supermarket
04.2012 - 05.2015
  • Greets members, helps members load merchandise on the conveyor belt
  • Asks member packing preferences, answers questions, relays information on special promotions, and thanks members
  • Follows proper Front End and general safety procedures and standards
  • Provides prompt and courteous customer service to members, employees, and suppliers

Education

Certificate IV in Human Resources -

Northern Beaches & Mosman College
2021

Bachelor of Business - Human Resources Management & Public Relations

University of Technology Sydney
2016

Diploma of Tourism & Travel (AQF - undefined

Australian Careers Business College
2010

Higher School Certificate (HSC) -

Maronite Sisters of The Holy Family (MSHF)
2009

Skills

  • Microsoft Word: Competent
  • Microsoft PowerPoint: Competent
  • Microsoft Outlook: Competent
  • Microsoft Teams: Competent
  • Canva: Competent

VOLUNTEER WORK

University of Nottingham China - English Educator
January 2012 - February 2012

  • Educated Chinese children in the English language in poverty-stricken and earthquake ravaged Sichuan Province
  • Educated the children on Australian culture
  • Lived and experienced the day-to-day life with the locals

Timeline

Receptionist and Administration Assistant

Telopea Medical Centre
08.2022 - 07.2023

Customer Service/Administration

Magical Candles
07.2021 - 07.2022

Founder

Magical Candles
07.2020 - 06.2021

Customer Service Representative

IGA Supermarket
08.2017 - 05.2020

Recruitment Resourcer/Coordinator

The Association for Payroll, TAPS
02.2017 - 08.2017

Customer Service/Receptionist/Recruitment

MGM Coaching
04.2016 - 12.2016

Recruitment Resourcer/Coordinator

RSP Recruitment
06.2015 - 03.2016

Customer Service Representative

IGA Supermarket
04.2012 - 05.2015

Certificate IV in Human Resources -

Northern Beaches & Mosman College

Bachelor of Business - Human Resources Management & Public Relations

University of Technology Sydney

Diploma of Tourism & Travel (AQF - undefined

Australian Careers Business College

Higher School Certificate (HSC) -

Maronite Sisters of The Holy Family (MSHF)
Milia Manassa