Milica Arcaba
Green Valley
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
4
4
years of professional experience
Work History
Property Claims Consultant
IAG
03.2022 - Current
- Increased efficiency in claims handling by developing streamlined processes and procedures for the team to follow.
- Provided expert advice on coverage limits and exclusions, helping clients make well-informed decisions about their insurance needs.
- Negotiated favourable settlements for clients, maintaining a high success rate in claim resolutions.
- Resolved complex claims, utilising expert knowledge of policy coverage and industry regulations.
- Followed up with customers on unresolved issues.
Customer Service/ Office Admin
Kings Way Tools
02.2021 - 03.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Investigated and resolved customer inquiries and complaints quickly.
- Liaised with Suppliers.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
High School Diploma -
Cecil Hills High School
Cecil Hills, NSW10-2021
Certificate IV - Business
TAFE, NSW
10-2021
No Degree - Business
University of Wollongong
Liverpool, NSW10-2023
Certificate IV - Interior Design
TAFE, NSW
Design Centre Enmore06-2024
Diploma - Interior Design
TAFE NSW
Design Centre Enmore06-2026
Skills
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking Abilities
- Decision-making skills
- Active Listening
- Effective Communication
- Relationship Building
- Self Motivation
Timeline
Property Claims Consultant
IAG
03.2022 - Current
Customer Service/ Office Admin
Kings Way Tools
02.2021 - 03.2022
High School Diploma -
Cecil Hills High School
Certificate IV - Business
TAFE, NSW
No Degree - Business
University of Wollongong
Certificate IV - Interior Design
TAFE, NSW
Diploma - Interior Design
TAFE NSW
Similar Profiles
Patrick HanPatrick Han
Lead, Customer Delivery at IAGLead, Customer Delivery at IAG
Caroline HedgesCaroline Hedges
Personal Insurance Consultant at IAGPersonal Insurance Consultant at IAG
DOMINIQUE BUTSONDOMINIQUE BUTSON
Manager, Intermediated Risk Enablement at IAGManager, Intermediated Risk Enablement at IAG
Violeta MitrevskaVioleta Mitrevska
Change Lead – Retail Insurance Australia, Property Fulfilment Transformation Program at IAGChange Lead – Retail Insurance Australia, Property Fulfilment Transformation Program at IAG
Guillermo Emiliano Venegas-GoslarGuillermo Emiliano Venegas-Goslar
Student Lead Dispatcher, Tiger Team Member, and Disability Cart Service Driver at Parking and Transportation Services at the University of ArizonaStudent Lead Dispatcher, Tiger Team Member, and Disability Cart Service Driver at Parking and Transportation Services at the University of Arizona