MILICA MELISSA PAUNKOSKA
Bundoora ,VIC
Summary
I am a friendly and energetic individual seeking a casual or part-time position within your company, to further develop my working career and provide value to your team. I can work individually, as well as in a group setting. I aim to undertake each task to the best of my ability, using my communication skills and previous experience to undertake various tasks with efficiency and accuracy. I am eager to gain the opportunity to be able to apply my personality and skills to provide excellent customer service and to achieve the best possible outcome in my role. Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with aproven commitment to employee training. Hardworking team player bringing thenecessary experience and knowledge to tackle any operational demand. Organised Team Leader builds positive rapport, inspires trust, and guides teams toward the achievement of organizational goals. Strong facilitatoris adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
6
6
years of professional experience
Work History
Team Leader
The Reject Shop
11.2021 - Current
- Providing customer service and sales
- Assisting and supporting the store Manager with KPI’s and store targets
- Team Leader and managing a team of 5 and more employees
- Responsibility of opening and closing the store
- Cash handling and reporting
- Facilities and stock layout and display
- Assisting in multiple locations such as Reservoir, University Hill Bundoora and other stores.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Enhanced communication strategies, ensuring clear and timely information exchange within team and with clients.
- Maintained database systems to track and analyze operational data.
- Created and managed project plans, timelines and budgets.
- Gathered, organized and input information into digital database.
Voluntary Social Media Management
DJ Miki Entertainment
01.2021 - 12.2022
- Responding to comments, messages, and enquiries
- Identifying booking leads and acting as a point of contact to obtain the relevant information and drive sales
- Posting regular and relevant social media content in photo & video format
- Assisting with event management and promotions
- Using social media insights and website data to identify trends & opportunities to improve targeted content and leads.
Customer Service Team Member
KFC
01.2020 - 01.2021
- Excellent customer service skills to ensure optimum customer satisfaction
- Ability to display courteous and professional attitude, Ability to take orders and deliver on time
- Responsibility of handling money
- Strong ability to work flexible hours.
- Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
- Maintained thorough knowledge of products and services to provide accurate information to customers, increasing trust in the brand.
Voluntary Placement
Lalor Primary School
04.2019 - 07.2019
- Reading and writing program assisting children with schoolwork, projects and tasks
- Assisting the teacher with preparation of work
- Guiding kids on problem solving.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Lalor Secondary College (VCE)
Associates Degree of Teaching - Elementary School Teaching
La Trobe University
Skills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
- Team Supervision
- People Management
- Work Planning and Prioritization
- Documentation And Reporting
- Performance Improvement
- Work Planning
Otherexperience
- Assisting with charity and fundraiser events such as fundraiser barbeques, gold coin donation appeals.
- Assisting organising events, fundraisers, and competitions for my dancing group.
References
- Reject Shop Manager (Vanessa), 0475 375 778
- Miki (Director of DJ Miki Entertainment), 0430308146, miki-08@hotmail.com
Hobbies and Interests
- Makeup and Beauty
- Internet and Technology
- Spending time with family and friends
- Fashion
- Photography
- Music
Technicalabilitiesandtraining
Windows, MAC, iOS, Microsoft Word, PowerPoint, Excel, POS (Point of Sales), Victorian Certificate Education, National Police Check, Working with Children Check, Victorian Driver’s License
Languages
English
Native or Bilingual
Macedonian
Native or Bilingual
Interests
- Dancing
- Music
- Gym Workouts
- Makeup/Beauty
Timeline
Team Leader
The Reject Shop
11.2021 - Current
Voluntary Social Media Management
DJ Miki Entertainment
01.2021 - 12.2022
Customer Service Team Member
KFC
01.2020 - 01.2021
Voluntary Placement
Lalor Primary School
04.2019 - 07.2019
Lalor Secondary College (VCE)
Associates Degree of Teaching - Elementary School Teaching
La Trobe University
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