Summary
Overview
Work History
Education
Certification
References
Timeline
Generic

Milica Petrovic

Brisbane,QLD

Summary

Goal oriented administration officer with extensive knowledge and values contributing to a positive work environment. Proficient in understanding and applying legislation, ensuring a high standard service delivery to internal and external stakeholders. Fluent in English and Serbian.

Overview

15
15
years of professional experience
1
1
Certification

Work History

A/Regulatory Support Officer

Department of Education
10.2022 - Current
  • Company Overview: Early Childhood Regulatory Authority
  • Assess, process, validate and provide support in the processing of applications and notifications under the National Quality Framework and the Education and Care Services Act 2013 (Qld) in relation to data entry, revenue and records management, and general administration
  • Prepare correspondence such as letters and replacement certificates for issue
  • Daily banking duties, including processing payments for applications and processing refunds
  • Maintain appropriate and accurate databases, including the Branch’s records management systems such as Content Manager and correspondence mailboxes
  • Managing a high-volume mailbox – assign enquiries, allocate records accordingly, send out important and time sensitive information to ensure quality outcomes within legislative timeframes
  • Effectively communicate with officers and individuals at all levels of the Division, the Department, other Government agencies, the Early Childhood Education and Care sector and community representatives
  • Liaise with the Regional Offices and other Central Office teams
  • Liaise with the managers, regulatory officers and Director directly in day to day work duties
  • Manage telephone calls and triage accordingly
  • Provide support to other staff in the team to enable efficient service delivery to clients
  • Provide input into the development and maintenance of administrative and records management systems and procedures associated with team function and responsibilities with a view to identifying efficiencies
  • Efficiently use the National Quality Agenda IT System (NQA-ITS) Portal through The Australian Children's Education and Care Quality Authority (ACECQA) website to check workloads and manage incoming and in progress applications
  • Assist the Executive Director’s PA in managing the early Childhood Education and Care Division Mailbox when the PA is on leave
  • Assist in training new Regulatory Support Officers
  • Self manage work, follow up on applications, outstanding documents and due dates
  • Involved in the national implementation of JuA Project (Joined up Applications) system which involves testing, training other staff, and quickly learning new systems
  • Contribute to achieving the 100 day Plan goal to streamline processes
  • Part of the Emergency Response Team as a Inspection/Investigating Officer
  • Early Childhood Regulatory Authority

Senior Licensing Officer

Department of Agriculture and Fisheries
11.2021 - 07.2024
  • Assist Team Leader
  • Supervise staff
  • Manage and review workloads of licensing officers, supervise and prioritise tasks in the team
  • Oversee processing of licence transactions, such as issuing new authorities, transfers, amendments etc
  • & the collection of relevant fees
  • Liaise with stakeholders, ensure timely client services and quality of product delivered
  • Assist in processing payments for applications and signing daily receipting invoices
  • Analyse more complex license applications for licence transactions, by researching relevant legislation, policy and procedures and applying sound judgement in decision-making or recommendations
  • Ensure policies, systems and regulations are followed in accordance with Fisheries Act 1994, Fisheries (General) Regulation 2019, Fisheries (Commercial Fisheries) Regulation 2019, Fisheries Declaration 2019, Fisheries Quota Declaration 2019, and Fisheries Legislation Amendment Regulation 2020
  • Implement system changes to fisheries licensing - Sustainable Fisheries Strategy 2017-2027
  • Knowledge about Commercial Fisher Licences, Charter Licenses, General Fishing Permits
  • Prepare Certificates for QCAT and Boating and Fisheries Patrol
  • Prepare General Fishery Permits and liaise with policy officers and fishery managers to ensure strict permit conditions are set out clearly to be followed by the licence holder
  • Research and prepare information for RTI (Right for Information) requests
  • Engage in procurement process of hiring new staff, involved in interviews and decision-making
  • Proficient use of systems such as ROA (Register of Authorities), QMS (Quota Management System), FishNet, JIRA (a software development tool), and basic MECS (Ministerial and Executive Correspondence System) knowledge
  • System testing, raising stories (complicated requests) and bugs to identify and fix issues, to enhance Fisheries Management Systems through JIRA
  • Involved in IT developments and enhancements of systems used by Licensing and other teams in Fisheries as often systems overlap between different teams
  • Provide reports, advice, and general support in licensing matters, internal and external to the business unit

Assessment Officer

Corruption – Crime and Corruption Commission
02.2024 - 06.2024

Acting Team Leader

Department of Agriculture and Fisheries
03.2023 - 04.2023
  • Lead and supervise team to ensure daily operational standards are met
  • Manage staff timesheets, rosters and leave requests
  • Attend and engage in highly operational meetings for the upcoming modernisation project of the Department Licensing systems
  • Work on legislation amendments with the Department’s legal team and senior policy officers

Client Administrative Officer

Recording and Transcription Services
01.2021 - 11.2021
  • Promptly respond to transcript requests received via phone and email
  • Understand and consult the Criminal Code 1899 Act and the Evidence Act 1977
  • Undertake ordering and distributing of court transcripts to internal and external stakeholders, the judiciary and court users and partners
  • Keep an accurate record of all transcripts distributed daily and update the record based on information received from Judges and Judge’s Associates
  • Proficiently use the Auscript (Australia’s Court Transcript provider) and Cortex – Auscript’s Workflow Management system
  • Accurately enter and extract information from record systems and computerised databases
  • Comply with policies and procedures and legislative guidelines to process and distribute transcript requests
  • Complete tasks and adhere to strict deadlines
  • Work independently and accept responsibility for own workload as well as contribute and work collaboratively to achieve results within the team
  • Have an awareness of services available to staff such as Benestar and how to access those services if required
  • Test and participate in creating new processes and procedures for the development of the new Recording and Transcription service delivery model
  • Complete monthly transcript audits to ensure transcripts comply with the style and formatting guide
  • Able to deal with highly sensitive and confidential material

Court Services Officer

Data Management, Jury and Listings Team
11.2019 - 01.2021
  • Manage the registration and result criminal matters on Case Management Systems
  • Register new Indictment and s651 Bench Summary Charge Applications within a two-day time frame
  • Result court events such as mentions, sentences and trials
  • Analyse the integrity of registry data by double checking every piece of information
  • Prioritise urgent orders such as apprehension warrants, remand in custody orders and prisoner release paperwork
  • Action non-urgent files within a two-day timeframe
  • Take on extra responsibilities as delegated by the supervisors during unplanned staff absences or increased workloads
  • Provide Verdict and Judgement Records, Probation Orders and other Court documentation to Offender Management, Probation and Parole, Correctional Centres
  • Proficient use of the criminal database Case Management Systems
  • Refer to the Criminal Code Act 1899 and various manuals created by the Training and Development Unit
  • Maintain an effective working relationship with registry staff, Judge’s Associates, and external stakeholders
  • Respond to criminal registry enquiries received by email and telephone
  • Participate in team meetings and one on one meetings with supervisor

Acting Deputy Registrar

Data Management, Jury and Listings Team
11.2020 - 11.2020
  • Verify and sign off on all criminal orders processed by the Data Management team
  • Action and sign off on requests for urgent paperwork requested by Corrective Services and send relevant paperwork immediately
  • Prioritise tasks as required
  • Action and issue amended Verdict and Judgement Record requests
  • Approve leave requests and timesheets
  • Communicate relevant policy and procedural updates to staff

Court Services Officer

Probates and Court of Appeal Teams
05.2019 - 11.2019
  • Prepare, register, proofread and edit Grants of Administration such as Probates, Letters of Administration and Orders to Administer
  • Respond to client enquires regarding estate and grant applications
  • Prioritise urgent requisition and caveat matters
  • Assist the Corporations Registrar with Corporations Court duties and with the update of court matters on QCIVIL
  • Assist the Admissions Clerk with the Admission of Lawyers Ceremony pursuant to the Legal Profession Act 2007
  • Prepare Appeal Record Books for Judicial Officers
  • Use CAMS (Court of Appeal Management System) to update progress on court matters

Court Services Officer

Client Relations Unit
11.2018 - 11.2019
  • File and process civil and criminal court documents
  • Create files for newly filed Applications
  • Data enter information on new and existing court matters timely
  • List, update and result specific court event
  • Respond to complex procedural and general client enquiries over the counter, and by email and telephone
  • Understand and apply the Uniform Civil Procedure Rules 1999, Criminal Practise Rules 1999 and other legislations and guidelines
  • Proficient use of the civil database QCIVIL and the criminal Case Management System
  • Process court fee payments and banking duties
  • Supervise and assist mail room staff with incoming mail duties

Record Administrator

Records Management Team
05.2018 - 05.2019
  • Retrieve, location track, and deliver urgent and non-urgent files to registry staff and Judge’s associates within strict turnaround timeframes
  • Generate Judicial Supreme, District and Children’s Court listing reports and prepare files for court hearings in both civil and criminal jurisdictions
  • Ensure documents are filed correctly and files are stored appropriately in a chronological order

Search and Copy Officer

Records Management Team
04.2017 - 05.2018
  • Respond to Search and Copy Requests received by email and post
  • Scan and physically copy documents such as affidavits, orders and subpoena material in accordance with relevant legislation under the Uniform Civil Procedure Rules 1999, Criminal Practice Rules 1999 and the Queensland Courts Media Protocol
  • Prepare civil and criminal files for inspections
  • Prescribe relevant fees
  • Conduct in-depth search of old registers for documents relating to estate matters, divorce and deed polls
  • Process all incoming and outgoing mail for the whole Supreme and District Court registry

Bailiff

Court Operations and Support Team
10.2016 - 04.2017
  • Liaise with Judicial officers and Associates
  • Provide administrative support to ensure efficient and effective operation of Queensland Courts
  • Operate court room technology and recording equipment
  • Make proclamations to open, adjourn and close court sittings
  • Administer oaths and affirmations and maintain control and security of stakeholders such as the public, parties to proceedings and jurors

Retail Assistant and Student

01.2010 - 12.2016

Education

Bachelor of Justice - Criminology and Policing

Queensland University of Technology
01.2016

Certification

  • FINALIST Divisional Excellence Awards, 2018, Behind the Scenes: File and Document Management Team
  • Banaam Cultural Intelligence Program

References

  • Kyle Wyatt, Supervisor, Intake and Assessment, Corruption Crime and Corruption Commission, (07) 3360 6317, kyle.wyatt@ccc.qld.gov.au
  • Zora Valeska, Director, Intake and Assessment, Corruption Crime and Corruption Commission, (07) 3087 6120, zora.valeska@ccc.qld.gov.au

Timeline

Assessment Officer

Corruption – Crime and Corruption Commission
02.2024 - 06.2024

Acting Team Leader

Department of Agriculture and Fisheries
03.2023 - 04.2023

A/Regulatory Support Officer

Department of Education
10.2022 - Current

Senior Licensing Officer

Department of Agriculture and Fisheries
11.2021 - 07.2024

Client Administrative Officer

Recording and Transcription Services
01.2021 - 11.2021

Acting Deputy Registrar

Data Management, Jury and Listings Team
11.2020 - 11.2020

Court Services Officer

Data Management, Jury and Listings Team
11.2019 - 01.2021

Court Services Officer

Probates and Court of Appeal Teams
05.2019 - 11.2019

Court Services Officer

Client Relations Unit
11.2018 - 11.2019

Record Administrator

Records Management Team
05.2018 - 05.2019

Search and Copy Officer

Records Management Team
04.2017 - 05.2018

Bailiff

Court Operations and Support Team
10.2016 - 04.2017

Retail Assistant and Student

01.2010 - 12.2016
  • FINALIST Divisional Excellence Awards, 2018, Behind the Scenes: File and Document Management Team
  • Banaam Cultural Intelligence Program

Bachelor of Justice - Criminology and Policing

Queensland University of Technology

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Milica Petrovic