Milica Trkulja
Cabramatta,NSW
Summary
Skilled at operating on feet for extended periods to manage large number of packages every shift. Well-organized, reliable and hardworking with solid record of exceptional productivity.
Hard worker always showing up on time and working to the best of my abilities and bringing professionalism every day.
Always looking to be better at any task I am dealing with.
Overview
10
10
years of professional experience
Work History
Picker Packer
Action Workforce
Eastern Creek, NSW
02.2021 - Current
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
- Kept work areas neat, clean and free from debris.
- Followed orders precisely for correct items, sizes and quantities.
Call Centre Marketing
Elvan
Parramatta, NSW
10.2024 - 02.2025
- Inbound and outbound calls to potential customers marketing solar panels.
- Booking the appointments.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
Call Center Representative
DB Shenker
West Hoxton, NSW
11.2019 - 06.2020
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Collaborated with shipping team to track shipments, verify orders and handle product returns.
- Exhibited high energy and professionalism when dealing with clients and staff.
Cafe Worker
Ruzbeh
Liverpool, NSW
07.2018 - 11.2019
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Maintained clean and attractive product displays to entice customer purchases.
- Customer service over tilt, took orders and brought out to customers in a professional manner.
- Made coffee and packaged foods.
Bakery Cashier
Mark Deleveski
Liverpool, NSW
01.2016 - 10.2018
- Operated cash register, quickly and accurately handled cash and card transactions and packaged orders neatly and correctly.
- Maintained retail counter, restocked items and kept establishment tidy by sweeping, taking out trash and observing and adhering to company sanitation and food safety standards.
- Educated customers about quality of baked goods to inspire continued support of brand and company mission.
- Offered every customer exceptional service and learned regular customers' preferences.
- Marketed bakery products to customers and provided information on ingredients.
- Worked with floor team and managers to meet wide range of customer needs.
- Trained new team members.
Mcdonalds
Alyssa
Lansvale NSW
02.2015 - 08.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Cashier, managing cash
- Taking orders through front and over drive thru.
- Packing orders.
Education
High School Diploma -
Cabramatta High School
Sydney, NSW09.2018
Skills
- Safety Violations
- Maintaining Quality Assurance Standards
- Customer Order Fulfillment
- Customer Experience
- Organizational Systems
- Performance Goals
- Effective Listening and Communication
- Cash Register Operations
- Package Products
- Meeting KPIs
Languages
English
Native or Bilingual
Serbian
Native or Bilingual
Timeline
Call Centre Marketing
Elvan
10.2024 - 02.2025
Picker Packer
Action Workforce
02.2021 - Current
Call Center Representative
DB Shenker
11.2019 - 06.2020
Cafe Worker
Ruzbeh
07.2018 - 11.2019
Bakery Cashier
Mark Deleveski
01.2016 - 10.2018
Mcdonalds
Alyssa
02.2015 - 08.2016
High School Diploma -
Cabramatta High School