Summary
Overview
Work History
Education
Skills
Timeline
Bartender
Milika Rokoraiviu

Milika Rokoraiviu

YULARA,NT

Summary

Hardworking Food and Beverage Attendant well-versed in preparing food and service areas, taking customer orders and operating POS systems to ring up purchases. Comfortable working in fast-paced, thriving food establishments. Friendly Food and Beverage Attendant brings talents in customer service, order taking and addressing customer complaints. Punctual and responsible individual familiar with basic kitchen equipment operations and food and hygiene safety regulations. Recognized for outstanding stamina and scheduling flexibility. Hardworking team player knowledgeable about dining operations and beverage services. Always willing to go above and beyond to serve guests quickly and exceed expectations. Service-focused food service worker dependable in working shifts and helping others. Skilled in setup, cleaning and breakdown of different spaces. Good with support tasks and direct customer work. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking and reliable [Job Title] with strong ability in [Task]. Offering [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality. Detail-oriented Courier with pleasant disposition offering positive customer service experiences. Manages complex routes with excellent organizational skills. Experienced supervising and dispatching courier teams. Reliable Dispatcher with experience keeping delivery and customer service operations moving smoothly. Talented at scheduling deliveries, explaining details to customers and confirming arrival window date and time. Proficient in [Industry] practices and compliance requirements. Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Hardworking [Job Title] with experience assisting visitors by responding to requests and finding appropriate solution to issues. Demonstrated positive attitude to adapt to any situation. Strong attention to detail along with terrific telephone and email etiquette.

Overview

12
12
years of professional experience

Work History

Food & Beverage Attendant

VOYAGES AYERS ROCK HOTEL
YULARA, NT
05.2022 - Current
  • Provided friendly, attentive and courteous service to guests.
  • Set up and stocked all necessary food and beverage items in work areas.
  • Greeted customers warmly upon arrival and provided detailed information on menu items.
  • Maintained knowledge of current menu selections, garnishes, ingredients and preparation methods.
  • Ensured that the dining area was clean and presentable at all times.
  • Assisted in taking orders from customers accurately and efficiently.
  • Verified that prepared food met all standards for quality and quantity before serving it to customers.
  • Served beverages such as water, soda, coffee or tea to guests according to restaurant guidelines.
  • Cleared tables promptly after each customer finished their meal.
  • Informed kitchen staff of any shortages or special orders needed for next shift.
  • Checked identification when serving alcoholic beverages to ensure compliance with state laws regarding age requirements for purchase of alcohol.
  • Processed payments from customers using point-of-sale systems.
  • Assisted with setting up buffets and other catering services when needed.
  • Responded promptly to guest inquiries, requests or complaints in a professional manner.
  • Stored food in designated containers and storage areas to prevent spoilage.
  • Disposed of trash in appropriate receptacles throughout the day.
  • Performed closing duties such as restocking items, tidying up server station, cleaning menus.
  • Set tables for upcoming meals by following food service guidelines.
  • Prepared and led food service training programs to teach staff various tasks.
  • Greeted guests with friendliness and professionalism.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Maintained clean and orderly appearance throughout kitchen and dining area.

Messenger Clerk

MINISRTY OF JUSTICE, DEPT OF REGISTRAR OF TITLES OFFICE
FIJI, FIJI ISALND
02.2020 - 04.2022
  • Processed incoming and outgoing messages, ensuring accuracy of information and timeliness of delivery.
  • Reviewed documents for completeness and accuracy prior to distribution.
  • Maintained accurate records of all correspondence, including tracking numbers and dates sent and received.
  • Assisted customers with inquiries regarding their mailings or other services provided by the company.
  • Received and processed incoming calls from customers regarding orders and delivery status.
  • Scheduled pick-ups and deliveries for freight shipments, ensuring timely arrival of goods to destinations.
  • Maintained accurate records of all dispatches, including manifests, invoices and other documents.
  • Provided customer service support by responding promptly to inquiries related to order tracking or delivery status.
  • Assisted in the resolution of billing discrepancies with carriers or vendors when necessary.
  • Analyzed trends in scheduling patterns in order to identify areas for improvement.
  • Developed strategies for improving operational processes related to dispatching procedures.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Worked closely with transportation supervisor to dispatch and assign loads.
  • Provided administrative support such as typing documents, filing paperwork, photocopying, scanning documents, and faxing documents.
  • Scheduled meetings, appointments, and travel arrangements for staff members.
  • Processed incoming and outgoing mail daily.
  • Answered phone calls in a professional manner and transferred calls accordingly.
  • Maintained records of employee attendance and leave balances.
  • Created spreadsheets using Microsoft Excel for tracking data and creating reports.
  • Received payments from customers via cash or credit card transactions.
  • Compiled financial reports by collecting data from various departments within the organization.
  • Developed forms and maintained filing systems to store confidential client information securely.
  • Ensured compliance with company policies regarding record keeping procedures.
  • Collaborated with other departments to ensure smooth operations across all areas of the business.
  • Resolved customer complaints promptly and professionally.
  • Kept office records organized and supplies well-stocked for optimal team performance.
  • Answered multi-line telephone system and routed calls to appropriate personnel.
  • Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
  • Answered phone calls and welcomed visitors to office.
  • Greeted visitors or callers to handle questions or direct to appropriate staff.
  • Typed, formatted and edited correspondence and other documents.
  • Opened, sorted and routed incoming mail and prepared outgoing mail.
  • Developed organizational filing systems for confidential customer records and reports.
  • Prepared meeting agendas, attended meetings and recorded and transcribed minutes.

Office Messenger

MINISTRY OF LOCAL GOVRNMENT, FIJI ISLAND
FIJI, FIJI ISLAND
09.2018 - 01.2020
  • Delivered packages to various offices and departments within the building.
  • Collected outgoing mail from designated areas.
  • Sorted incoming mail and distributed it to appropriate staff members.
  • Prepared envelopes, labels, and other materials for mailing.
  • Processed incoming and outgoing messages, ensuring accuracy of information and timeliness of delivery.
  • Reviewed documents for completeness and accuracy prior to distribution.
  • Maintained accurate records of all correspondence, including tracking numbers and dates sent and received.
  • Assisted customers with inquiries regarding their mailings or other services provided by the company.
  • Prepared packages for mailing, affixing postage, labeling, and wrapping as necessary.
  • Performed data entry duties related to customer accounts and mailing activities.
  • Organized internal filing systems, ensuring that all materials were properly labeled and stored in an orderly fashion.
  • Processed large volumes of paperwork quickly and accurately according to established procedures.
  • Scanned documents into digital format using specialized software programs.
  • Operated office machines such as faxes, copiers, scanners, printers, to facilitate efficient workflow processes.
  • Filled out forms related to mail processing activities with a high degree of accuracy.
  • Provided excellent customer service at all times in order to ensure customer satisfaction.
  • Monitored stock levels of supplies needed for daily operations and placed orders when necessary.
  • Answered phones promptly in order to respond quickly to customer queries.
  • Sorted mail items according to specific criteria such as destination or type of item.
  • Inspected incoming parcels for damage before accepting them into the system.
  • Checked and secured package loads before deliveries.
  • Delivered prompt, accurate and excellent customer service.
  • Coordinated parcel delivery using strong time management skills.
  • Documented pickups and deliveries and submitted reports after shift.

Food and Beverage Attendant

OUTRIGGER ON THE LAGOON, FIJI
FIJI, FIJI ISLAND
03.2012 - 03.2015
  • Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
  • Maintained cleanliness of the dining area and kitchen equipment in accordance with health department standards.
  • Greeted customers promptly and courteously, took orders accurately, and served food and drinks efficiently.
  • Assisted in stocking supplies such as napkins, utensils, condiments. prior to meal services.
  • Asked customers about meals to assess satisfaction and collect vital feedback.
  • Greeted frequent visitors by name and explained new promotions.
  • Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
  • Removed trays and stacked dishes for return to kitchen after finished meals.
  • Supported serving staff in delivering accurate and well-presented food orders.
  • Stocked customer service stations with paper products or beverage preparation items.

Education

Graduate Certificate - HUMAN RESOURCE MANAGEMENT

KESHALS BUSINESS EDUCATION INSTITUTE
FIJI ISLAND
09.2021

Graduate Certificate - BASIC SKILLS IN DOMESTIC REFRIGERATION

FIJI NATIONAL UNIVERSITY
FIJI ISLAND
11.2010

Graduate Certificate - CERTIFICATE IN HOSPITALITY

NEW ZELAND PACIFIC TRAINING CENTRE
FIJI ISLAND
08.2009

Skills

  • Staff Leadership
  • Food Production
  • Kitchen Support
  • Guest Services
  • Food Preparation
  • Meal Prep
  • Wine Knowledge
  • BOH
  • Buffet Maintenance
  • Phone Orders
  • Menu Development
  • Table Setup
  • Cash Register Operation
  • Cleaning
  • Customer Service
  • Wait Staff Support
  • Safe Food Handling
  • Payment Processing
  • Supply Restocking
  • Food Running
  • Beverage Preparation
  • Kitchen Communication
  • Menu Inquiries
  • Customer Seating
  • Decision-Making
  • Relationship Building
  • Flexible Schedule
  • Clear Communication
  • Beverage Making and Delivery
  • Safety Awareness
  • Problem-Solving
  • Food Safety
  • Office Supply Management
  • Database Entry
  • Scanning and Copying
  • Spreadsheet Development
  • Document Control
  • Word Processing
  • Billing and Invoicing
  • Appointment Setting
  • File Maintenance
  • Data Entry
  • Problem-Solving Skills
  • Cash Handling
  • Hospitality Services
  • Time Management
  • File Management
  • Administrative Skills
  • Listening Skills
  • Administrative Support
  • Correspondence Writing
  • Research
  • Bookkeeping
  • Operations Support
  • Mail Processing
  • Processing Mail
  • Supply Tracking
  • Verbal and Writing Communication
  • Schedule and Calendar Management
  • Peer Relationships
  • Customer Satisfaction
  • Handling Payments
  • Administrative Tasks
  • Stocking and Replenishing
  • Telephone Etiquette
  • Eye to details

Timeline

Food & Beverage Attendant

VOYAGES AYERS ROCK HOTEL
05.2022 - Current

Messenger Clerk

MINISRTY OF JUSTICE, DEPT OF REGISTRAR OF TITLES OFFICE
02.2020 - 04.2022

Office Messenger

MINISTRY OF LOCAL GOVRNMENT, FIJI ISLAND
09.2018 - 01.2020

Food and Beverage Attendant

OUTRIGGER ON THE LAGOON, FIJI
03.2012 - 03.2015

Graduate Certificate - HUMAN RESOURCE MANAGEMENT

KESHALS BUSINESS EDUCATION INSTITUTE

Graduate Certificate - BASIC SKILLS IN DOMESTIC REFRIGERATION

FIJI NATIONAL UNIVERSITY

Graduate Certificate - CERTIFICATE IN HOSPITALITY

NEW ZELAND PACIFIC TRAINING CENTRE

Similar Profiles

CREATE PROFILE
Milika Rokoraiviu