Milimuskan Chherty

• First Point of Contact: Serve as the initial point of contact for all cases presented to the hospital, offering compassionate and efficient assistance to pet owners in person, over the phone, or via email.
• Client Liaison: Provide clear communication and support to pet owners throughout their journey, including appointment scheduling, registration, and conveying important information between clients and veterinary staff.
• Administrative Support: Handle administrative tasks such as maintaining client records, processing payments, and ensuring accurate documentation of all interactions to facilitate seamless operations and patient care.
• Emergency Response Coordination: Coordinate emergency responses by quickly assessing the urgency of cases, prioritizing appointments, and effectively communicating with veterinary teams to ensure timely and appropriate care for each patient.

Client Intake and Assessment:
• Streamlined intake process, reducing waitlists times for new clients.
• Conducted comprehensive intake assessments to determine all necessary need required for a resident to settle in aged care.
Counselling Skills and Techniques:
• Facilitated well-being support sessions for residents and their families, utilizing Person-Centred therapy and attachment theory.
• Maintained detailed client progress notes in secure electronic folders, documenting responses and behaviours to interventions.
• Utilized Trauma-informed and Person-centred approaches to effectively manage clients with traumatic experiences and clients diagnosed with schizophrenia. This included providing:

• Consistent reassurance, validation, and reflections.
• Active listening and empathetic responses.
• Grounding and breathing techniques when appropriate

Professional Development:
• Actively expanded knowledge and skills by shadowing experienced clinicians in diverse settings, including online sessions.
• Engaged in regular supervision to enhance clinical practice. This included:

• Individualized live supervision with the lead clinician following client sessions.
• Weekly group supervision for both intake and counselling clients.

• Client Intake and Onboarding: Managed client intake for a school term, including scheduling appointments, providing session overviews, and obtaining informed consent (confidentiality, recording, etc.) through clear communication.
• Client Progress Monitoring: Collaborated with university supervisors to discuss client progress and adjust counselling approaches as needed.
• Person-Centred Counselling: Utilized active listening, emotional reflection, and empathetic responses to build a safe and supportive environment for client exploration. Employed techniques such as holding space and minimal encourager to facilitate self-discovery.
• Client Comfort and Engagement: Prepared a welcoming counselling space to foster client comfort and promote open communication during sessions.

Community Needs Assessment:
• Conducted needs assessments via home visits and interviews to identify physical and emotional well-being needs of underprivileged families.
Client Support & Resource Management:
• Provided holistic support, building rapport with families and securing financial assistance (medical, rental, food, education) based on needs and eligibility.
• Managed scholarship allocation in collaboration with fundraising to ensure educational access for underprivileged children.
Community Development & Program Implementation:
• Implemented mental health workshops for youth (15-21) promoting well-being and identifying potential intervention needs.
• Facilitated community engagement by managing essential resource distribution during Malaysia's COVID lockdown.
• Led the setup and resource allocation for community classrooms funded by sponsors