MILKA THORUN

• Oversees and runs a breed-specific not-for-profit dog rescue organisation focused on pugs and pug mixes across Southeast QLD.
• Coordinate a team of 40+ volunteers, including foster carers and event helpers.
• Organise community fundraising events such as Bunnings Fundraiser Events, Brewery Charity fundraisers, park runs, and themed “pug race” days to raise awareness and funding.
• Manage volunteer recruitment, onboarding, and foster carer placement while maintaining clear, compassionate communication.
• Oversee all aspects of event planning—from logistics and marketing to execution and follow-up, ensuring events are welcoming, inclusive, and effective in engaging supporters.
• Maintain accurate and up-to-date supporter, donor, and volunteer records.
• Promote responsible pet ownership and advocate for animal welfare through social media, education, and outreach.
• Successfully built partnerships with local businesses and community groups to enhance fundraising and awareness initiatives.
• Guide, support, and mentor volunteers to create a collaborative and mission-driven team culture.

• Delivered and oversaw RPL, gap training, and onsite programs across multiple qualifications.
• Ensured compliance with Standards for RTOs 2015, AVETMISS reporting, and audit requirements.
• Managed and trained staff on LMS platforms including aXcelerate, Cloud Assess, and Ammonite.
• Developed and maintained training resources for Cert III, IV, and Diploma-level programs.
• Created user-friendly guides and templates to enhance client and staff LMS engagement.
• Designed and facilitated onboarding programs to optimise system use and training delivery.
• Mentored trainers and assessors, conducted performance reviews, and organised PD activities.
• Led continuous improvement initiatives for course content, delivery, and assessment methods.

Company Overview: Surfers Paradise, QLD, http://seascape.com.au/

• Oversaw front-of-house, housekeeping, and facility maintenance to ensure exceptional service standards.
• Managed budgets, financial oversight, and reconciliation of accounts to support business sustainability.
• Coordinated logistics for large-scale events, including club crawls and group bookings, accommodating up to 250 participants.
• Implemented quality control measures to maintain consistency in service, cleanliness, and guest satisfaction.
• Delivered personalised, high-level customer service in luxury and high-volume environments.
• Acted as a liaison between guests and management, resolving complaints effectively and creating memorable guest experiences.
• Planned and coordinated tours, events, and travel itineraries tailored to guest needs.

• Company Overview: Cabarita Beach, NSW, https://halcyonhouse.com.au/
• Created and executed marketing strategies to promote services, events, and offerings, driving customer engagement and revenue.
• Organised and managed events such as the "Big Night Out" Club Crawl and wedding group bookings, ensuring seamless execution.
• Developed additional revenue streams, including concierge services and event-based promotions.
• Trained under Michelin-starred chefs, mastering fine dining service, wine pairing, and gourmet food preparation.
• Executed high-volume kitchen operations with up to 200 covers per shift, ensuring quality and efficiency.
• Planned menus, maintained stock rotation, and upheld health and safety standards in culinary environments.

• Recruited, trained, and motivated teams across hospitality and culinary roles, fostering a culture of excellence and teamwork.
• Managed staff rosters, performance reviews, and HR responsibilities to support employee growth and retention.
• Supervised diverse teams in fast-paced environments, ensuring smooth operations and effective communication.
• Maintained the top-ranked hostel in Surfers Paradise for five consecutive years through exceptional operations and guest experiences.
• Successfully implemented new processes that improved operational efficiency and guest satisfaction.