Milla Mackenzie
Newcastle,NSW
Summary
Experienced Administration Professional with strong office administration, and customer engagement skills. Proven ability to handle administrative tasks efficiently and support team objectives effectively. Eager to contribute to company success with strong interpersonal and organizational abilities.
Overview
2
2
years of professional experience
Work History
Scheduling Coordinator
Wormald Fire Protection
05.2024 - Current
- Coordinated and scheduled technician site inspections and emergency call-outs, ensuring timely responses and efficient routing.
- Communicated with clients to confirm appointments, provide updates, and address inquiries.
- Maintained and updated scheduling databases and software with accurate information.
- Managed daily administrative tasks including data entry, filing an document preparation
Reservations Agent
Reflections Holiday
12.2023 - 04.2024
- Addressed inquiries, providing information, and assisting customers in making informed decisions about their holidays.
- Managed reservations for multiple caravan and holiday parks, including processing bookings, handling modifications, and ensuring accuracy in all transactions.
- Held a comprehensive understanding of all 37 caravan and holiday parks and their features enabling tailored recommendations and amendments to meet guest needs.
- Identified customer concerns, empathetically addressing issues, and implementing effective solutions to ensure customer satisfaction.
Administration Trainee
Giant Electrical
10.2022 - 12.2023
- Conducted reception and administrative duties including filing, managing phone calls, and scheduling appointments.
- Assisted in sales and service administration tasks, ensuring accurate and timely processing of orders and invoices.
- Maintained a meticulous record-keeping system, resulting in improved accessibility and retrieval of important information.
- Demonstrated proficiency in data entry, ensuring accuracy and efficiency in processing large volumes of information.
Education
Qualification - Business And Administration Cert III
ACCM
12.2023
High School Diploma -
Newcastle High School
Hamilton, NSW11.2022
Skills
- Problem-Solving
- Strong Work Ethic
- Data Entry
- Customer relations understanding
- Correspondence writing
- Deadline-oriented
Additional Information
Experienced Administration Professional with strong reception oversight, office administration, and customer engagement skills. Proven ability to handle administrative tasks efficiently and support team objectives effectively. Eager to contribute to company success with strong interpersonal and organizational abilities.
Timeline
Scheduling Coordinator
Wormald Fire Protection
05.2024 - Current
Reservations Agent
Reflections Holiday
12.2023 - 04.2024
Administration Trainee
Giant Electrical
10.2022 - 12.2023
Qualification - Business And Administration Cert III
ACCM
High School Diploma -
Newcastle High School
Similar Profiles
Stuart GeorgeStuart George
Faults Sprinkler Fitter Technician at Wormald Fire ProtectionFaults Sprinkler Fitter Technician at Wormald Fire Protection
Dakota MerrillDakota Merrill
Registered Fire Protection Technician at Fire Pro Fire ProtectionRegistered Fire Protection Technician at Fire Pro Fire Protection
Jesus BarronJesus Barron
Type 1 Wildland Firefighter Handcrew / 1st Saw / Swamper at California Department of Forestry and Fire Protection (CAL-FIRE)Type 1 Wildland Firefighter Handcrew / 1st Saw / Swamper at California Department of Forestry and Fire Protection (CAL-FIRE)