Milla Goss Maher
Australia
Summary
Dynamic leader with a proven track record at The Social, enhancing customer relations and boosting sales through innovative marketing strategies. Skilled in social media engagement and creative problem-solving, adept at fostering team collaboration and driving operational excellence. Achieved significant improvements in client satisfaction and operational efficiency, demonstrating strong organizational and communication abilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cafe Manager
The Social
11.2022 - Current
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Assisted in creating image content and written captions for social media platforms.
- Grew cafe sales by effectively marketing business and improving customer relations strategies.
Support Worker
Phoenix Community Project
01.2024 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
Dental Assistant
Woonona Dental
11.2022 - 07.2023
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Reduced dentist''s workload during procedures by anticipating their needs and having necessary instruments readily available.
Shift Leader
Crust Gourmet Pizza Bar
06.2019 - 11.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Work Experience
Thrills Company
10.2020 - 10.2020
- Assisted in creating written, video, and image content for marketing channels.
- Participated in brainstorming sessions, contributing fresh ideas that led to innovative marketing initiatives.
- Contributed to the creation of compelling content for company website.
- Supported marketing team in launching new products, which resulted in positive initial customer feedback.
Education
High School Diploma -
Bulli High School
Bulli, NSW11.2022
Certificate III - Interior Design
Tafe NSW
Enmore11.2021
Skills
- Social Media Engagement
- Goal Setting and Tracking
- Creative Problem-Solving
- Health and safety awareness
- Strong verbal and written communication
- Conflict Resolution
- Sales and Upselling
- Organizational Skills
- Multitasking
- Attention to Detail
- Task Prioritization
- Project Planning
Certification
- First Aid certificate
- Food safety supervisor certificate
Timeline
Support Worker
Phoenix Community Project
01.2024 - Current
Cafe Manager
The Social
11.2022 - Current
Dental Assistant
Woonona Dental
11.2022 - 07.2023
Work Experience
Thrills Company
10.2020 - 10.2020
Shift Leader
Crust Gourmet Pizza Bar
06.2019 - 11.2022
High School Diploma -
Bulli High School
Certificate III - Interior Design
Tafe NSW
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