MILLAR SAINI
3 GRASSWREN RISE, SOUTH MORANG,VIC
Summary
Service-oriented Hospitality Worker known for high productivity and efficient task completion. Specialize in customer service, conflict resolution, and time management. Excel in communication, adaptability, and teamwork to enhance guest experiences and support operational goals.
Overview
11
11
years of professional experience
Work History
Aviation Protection Officer
MELBOURNE AIRPORT
MELBOURNE, VIC
05.2024 - Current
- Trained new Aviation Protection Officers in proper protocol and safety procedures.
- Protected customers' baggage from loss, theft and damage by handling each properly during screening process.
- Directed passengers clearly for quick movement through security screening process.
- Assessed incoming baggage for hazardous materials or prohibited items before loading onto planes.
- Used x-ray scanners to check luggage and carry-on items for unauthorized materials.
Assistant Store Manager
Mcdonalds
EPPING, VIC
04.2023 - Current
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Created promotional campaigns to increase brand awareness and attract new customers.
- Ensured compliance with all safety regulations throughout the store premises.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Client Service Officer
COMMUNITY SUPPORT INCLUSIVE
ADELAIDE, SA
07.2022 - 03.2023
- Attended to daily client service requests and provided support.
- Managed client complaints with high level of professionalism and competence.
- Made frequent calls and visits to build and strengthen client relationships.
- Maintained client files, compiled reports and organized company resources.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Client Service Officer
Sunny Dale Supportive Care
Adelaide, SA
04.2021 - 03.2023
- Worked with supervisory medical staff to review cases and improve care.
- Cultivated amiable relationships with over 15 residents, resulting in strong overall patient happiness and emotional well-being.
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Facilitated communication between caregivers and clients regarding current issues or concerns related to client's health status or well-being.
- Maintained daily living standards by assisting clients with personal hygiene needs.
Chef De Cuisine
Laxmis Indian Restaurant
Adelaide, SA
12.2017 - 02.2020
- Checked quality of food products to meet high standards.
- Monitored quality, presentation and quantities of plated food across line.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Tracked kitchen's inventory and ordered new food and supplies when needed.
- Suggested and prepared promotional dishes according to ingredient availability and customer preferences.
- Built and managed relationships with local vendors to obtain fresh, quality ingredients at cost-effective prices.
Department Manager
The Greenery
Melbourne, VIC
04.2016 - 10.2018
- Prepared reports required by state and federal laws.
- Ordered plants for nursery based on past sales and current weather conditions.
- Organized plant stocks for optimal growth and transported to displays when ready for customer sales.
- Developed strategies for improving service quality standards.
- Adhered to watering schedule to keep greenhouse plants healthy and well-maintained.
- Reviewed monthly financial results with partners to identify opportunities and improve profitability.
Crew Trainer
Mc Donalds
Melbourne, VIC
05.2014 - 09.2017
- Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
- Instructed new team members on correct procedures for all areas of operations.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
Laundry Worker
A.L.D LINEN SERVICE
MELBOURNE, VIC
05.2014 - 03.2016
- Moved loads between machines, operated ironing equipment and folded laundered items.
- Loaded and unloaded washers and dryers, observing correct operating instructions.
- Used different types of machines, including computer-operated models to complete laundry loads.
- Supervised and trained junior laundry employees.
- Adhered to safety practices to decrease laundry-related accidents.
Education
Cert. III in Disability Support Worker -
SMP Training
Adelaide02.2021
Diploma of Hospitality -
Stott's College
Melbourne11.2018
Cert.III & Cert.IV in Commercial Cookery -
Stott's College
Melbourne12.2017
Certificate II in Security Operations
AUSTWIDE INSTITUTE OF TRAINING
Melbourne02.2016
Diploma of Health Science -
La Trobe University
Melbourne03.2015
Foundation of Health Science -
La Trobe University
Melbourne03.2015
Skills
Strong written and verbal communication skills
Ability to meet deadlines and work under pressure
Highly organised
Self-motivated
Proven team player
Logical
Reliable and trustworthy with strong work ethics and values
Office 365 (Excel: Level 2), (Word: Level 2)
Timeline
Aviation Protection Officer
MELBOURNE AIRPORT
05.2024 - Current
Assistant Store Manager
Mcdonalds
04.2023 - Current
Client Service Officer
COMMUNITY SUPPORT INCLUSIVE
07.2022 - 03.2023
Client Service Officer
Sunny Dale Supportive Care
04.2021 - 03.2023
Chef De Cuisine
Laxmis Indian Restaurant
12.2017 - 02.2020
Department Manager
The Greenery
04.2016 - 10.2018
Crew Trainer
Mc Donalds
05.2014 - 09.2017
Laundry Worker
A.L.D LINEN SERVICE
05.2014 - 03.2016
Cert. III in Disability Support Worker -
SMP Training
Diploma of Hospitality -
Stott's College
Cert.III & Cert.IV in Commercial Cookery -
Stott's College
Certificate II in Security Operations
AUSTWIDE INSTITUTE OF TRAINING
Diploma of Health Science -
La Trobe University
Foundation of Health Science -
La Trobe University
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