Millennium Lomu
160 Rupert Street, West Footscray, Melbourne
Summary
Accomplished Customer support consultant, with over two years of experience within the government and private sectors. Specialising in managing sensitive data and effectively addressing customer inquiries through phone and email. Skilled in delivering efficient, high-quality service while maintaining confidentiality.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
TSA Group
02.2024 - Current
- Company Overview: NRMA motor insurance
- RACV and NRMA home insurance
New Zealand Infringement Bureau
Logistics Officer, Court Adjudicator, Accounts
09.2022 - 12.2023
Part-time sorter
Aramex
11.2020 - 09.2022
Meat processor
Taylor Preston
11.2019 - 02.2020
Education
University Entrance - NCEA Level 2, Level 3
Naenae College
NCEA Level 1 -
Shirley Boys High School
Bachelor of Science - Double Major – Biology & Psychology
Victoria University
01.2022
Skills
- Good customer service: Adept at promptly responding to multiple inquiries from customer calls and emails
- Empathetic: carefully handling each customer's sensitive information without prejudice and trying to understand from their point of view
- Problem-solving: identifying customer issues and providing relevant resources to help resolve the issue Consult with superiors and supervisors when all resources are exhausted to provide a different approach
- Data management: Required to pay close attention when accurately recording data in Excel spreadsheets
- Communication: able to clearly outline with customers the service provided and entitlements
- Attention to detail: Double-check that information provided by the customer is accurately recorded and updated when changes are advised
- Quality assurance: able to listen to customer's feedback and implement it in future interactions Confirming the service provided is consistently within the customers’ expectations and organisations standards
Hobbies and Interests
- Gymgoer – currently under a four-day split
- Enjoy trying new food spots and spending time with family
Timeline
Customer Service Representative
TSA Group
02.2024 - Current
New Zealand Infringement Bureau
Logistics Officer, Court Adjudicator, Accounts
09.2022 - 12.2023
Part-time sorter
Aramex
11.2020 - 09.2022
Meat processor
Taylor Preston
11.2019 - 02.2020
Bachelor of Science - Double Major – Biology & Psychology
Victoria University
University Entrance - NCEA Level 2, Level 3
Naenae College
NCEA Level 1 -
Shirley Boys High School
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