Millicent Koskei
Pimpama,QLD
Summary
To be an excellent support, to obtain a position where I can utilize my knowledge and skills to provide quality care for the clients and residents in a respectful manner that provides their independence and individuality. To put a smile on their faces to work with a team that upholds and respects quality care-giving values
Overview
8
8
years of professional experience
Work History
Homelessness support worker
CITY MISSION LAUNCESTON
Launceston
06.2022 - 01.2024
- Ensure participants receive adequate supervision, contact, support and direction
- Engage with rough sleepers and participants to develop rapport and trust
- Provide immediate emotional and physical support/comfort to participants
- Ensure participants understand the service rules
- Assess each participant to ensure it is safe to provide shelter for the night; reviewing their safety and the safety of others if they are under the influence of drugs/alcohol
- Collect brief personal data about their current situation (with their consent)
- Develop short individual plans to identify and assess immediate needs where possible
- Use observational risk assessment to manage intoxicated and drug effected clients
- Follow service expectation outlined within the SSL service guideline document
- Development of a good understanding of the organisations Policies and procedures and where they are located
- Ensure confidentiality is maintained as outlined in the organisation’s policies
- Maintain positive ongoing relationships with a range of key stakeholders
- Take appropriate action as per policy and procedures to maintain participant safety within the facility
- Have regular contact with participants and provide positive guidance and direction
- Work to minimise conflict between participants
- Ensure participants are aware of their rights and responsibilities regarding service delivery
- Advocate and liaise on behalf of the participant when required and organise referrals to appropriate services and programs as directed by participants
- Treat all Participants with respect and dignity
- Support operations through the preparation and/or the provision of nightly meals.
Community Support worker
WONDERLAND COMMUNITY SERVICES
11.2020 - 01.2024
- Personal Care Assistance: Providing assistance with activities of daily living, including bathing, dressing, and grooming, to promote personal hygiene and well-being
- Medication Management: Administering medications as prescribed and monitoring their effectiveness, ensuring individuals adhere to their medication schedules
- Mobility Support: Assisting individuals with mobility challenges by providing physical support, using mobility aids, and facilitating safe movement within the community
- Emotional Support: Offering empathetic and compassionate care, actively listening to individuals' concerns, and providing emotional support to enhance mental well-being
- Community Integration: Facilitating participation in community activities, social events, and recreational opportunities to foster a sense of belonging and social inclusion
- Skill Development: Collaborating with individuals to identify and develop essential life skills, such as cooking, cleaning, budgeting, and time management, to promote independence
- Advocacy: Serving as an advocate for individuals with disabilities, ensuring their rights and preferences are respected in various settings, including healthcare, education, and community interactions
- Independence Planning: Creating personalized plans to help individuals set and achieve goals related to independence, including self-care, employment, and community engagement
- Diabetic care management
- Communication Support: Assisting individuals with communication challenges by using alternative communication methods and supporting them in expressing their needs and preferences
- Behavioural Support: Implementing strategies to manage challenging behaviors, fostering positive behaviours, and providing guidance on coping mechanisms to enhance overall well-being
- Assistive Technology: Supporting the use of assistive devices and technologies that empower individuals with disabilities to perform daily tasks independently
- Health Monitoring: Monitoring and managing individuals' health conditions, coordinating medical appointments, and communicating with healthcare professionals to ensure comprehensive care
- Transportation Assistance: Providing or arranging transportation to enable individuals to access various community resources, services, and activities
- Documentation and Reporting: Maintaining accurate records of support provided, documenting progress, and communicating effectively with other members of the support team
- Crisis Intervention: Responding effectively to crisis situations, implementing appropriate interventions, and ensuring the safety and well-being of individuals under support.
Disability Support worker
GLOBAL DISABILTY AND HEALTH SERVICES
10.2017 - 11.2020
- Assisting with medication
- Implement programs and care plans according to documented Health Care Plans and Behavioural Support Plans
- Maintain records and charting, reporting unusual and critical incidents in a professional timely manner
- Adherence to assigned shift routines and duties as well as Care Plans and protocols
- To support and promote the relationships with family and friends while maintaining a family culture within the accommodation houses
- To support and promote friendly and effective working relationships with doctors, nurses, physiotherapist, social workers, and others
- To contribute in a positive manner at team meetings and special events such as birthdays, farewells, and other celebrations
- Assisting with meal preparations
- Taking clients out on bus trips, medical appointments, and shopping.
Support worker
FLINTWOOD DISABILITIES
03.2017 - 10.2020
- Actively sourcing activities and building relationships in the community to provide access and achieve Participant program and social engagement activities
- Support Participants in their individual choices, helping to maintain their existing skills and the development of new skills and abilities to achieve their personal goals they have identified incorporated into all aspects of their lives
- Assist and support Participants towards independence, support their rights to choose and live independently and uphold the human rights of Participants
- Preparing and arranging for attendance at activities after consulting Day Board, such as packing day bags, checking medication, retrieving petty cash and Risk Assessments
- Being a positive point of contact between families, Participants, the community and Flintwood
- Report any and all concerns/issues to the Service Manager, keep them informed of any Participant or family communications that have been brought to your attention.
Assistant in Nursing
FaIRLEA AGED CARE
03.2016 - 08.2017
- Bowel and bladder care including enema assisted bowel care
- Checking skin for pressure area and adjusting pressure cushions as instructed by client
- Implement behavior intervention and support programs for clients
- Engage and assisting clients in community access activities
- Supporting clients achieve their goals through personal centered plans
- Supporting clients to develop basic living skills in order promote independence
- Assisting clients with day-to-day activities for example personal hygiene
- Meal preparation and feeding
- Completing shift logbooks and other administrative requirement of the company
- Assisting with exercise routines
- Transfers in and out of bed, wheelchair, commode chair and car.
Education
Diploma of community services -
Royal Greenhill institute of Technology
01.2022
Certificate 111 in individual support (Age care) -
Care Training and consultants
01.2016
Kenya Certificate of Secondary Education -
Nakuru Girls High School
01.2008
Skills
- Highly organized and disciplined
- A positive, high energy team player
- Having a passion for providing excellent customer service
- Strong oral and written communication and interpersonal skills
- Attention to detail
- Commitment and capacity to deliver quality assistance
- Strong organization and time management skills
Contacts
0406957880
References
REFERENCES UPON REQUEST
Timeline
Homelessness support worker
CITY MISSION LAUNCESTON
06.2022 - 01.2024
Community Support worker
WONDERLAND COMMUNITY SERVICES
11.2020 - 01.2024
Disability Support worker
GLOBAL DISABILTY AND HEALTH SERVICES
10.2017 - 11.2020
Support worker
FLINTWOOD DISABILITIES
03.2017 - 10.2020
Assistant in Nursing
FaIRLEA AGED CARE
03.2016 - 08.2017
Diploma of community services -
Royal Greenhill institute of Technology
Certificate 111 in individual support (Age care) -
Care Training and consultants
Kenya Certificate of Secondary Education -
Nakuru Girls High School
Similar Profiles
Kris AireyKris Airey
Team Leader Park Services at City of LauncestonTeam Leader Park Services at City of Launceston
Jeremy CurtisJeremy Curtis
Server and Storm Water Municipal Worker at Launceston City CouncilServer and Storm Water Municipal Worker at Launceston City Council
Tammy DuclosTammy Duclos
Executive Director Open Door Mission at Rutland City Rescue Mission DBA Open Door MissionExecutive Director Open Door Mission at Rutland City Rescue Mission DBA Open Door Mission
VIVEKKUMAR TALAVIYAVIVEKKUMAR TALAVIYA
Domino’s (Shift Runner / Delivery Driver) at Kuldeep DhaliwalDomino’s (Shift Runner / Delivery Driver) at Kuldeep Dhaliwal
Lee-Roy MberiLee-Roy Mberi
Crew Member at McDonald's RestaurantCrew Member at McDonald's Restaurant