Millicent McGowan
Miranda,NSW
Summary
Detail-oriented team player with strong organisational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Barista
The Navy's Anchorage
Watsons Bay, NSW
03.2023 - 01.2024
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate and efficient use of the point-of-sale system.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines and utensils daily.
- Restocked display cases with attractive arrangements to promote specialty food items like sandwiches and muffins.
Driver Specialist
Australian Defence Force
Townsville, QLD
02.2021 - 04.2023
- Managed various administrative tasks, including forms, inventory, data entry, and coordination with other corps.
- Organized documentation for each days tasks accurately, reducing errors and potential disputes with colleagues later on.
- Conducted vehicle and machinery maintenance for deployments.
- Coordinated with other units in the field to facilitate job-related tasks.
- Resolve problems in the barracks and on exercises.
- Organised and maintained a central document filing system.
- Maintained effective communication with the Chain of command via email and phone.
- Entered data into a range of spreadsheets.
Guest Services Supervisor
Lady Elliot Island Eco Resort
Lady Elliot Island
01.2020 - 01.2021
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Provided housekeeping services such as linen change, refill of any products, and general cleaning.
- Assisted with the food and beverage service by preparing quality coffee, iced drinks, smoothies, and alcohol.
- Ordering of all supplies for housekeeping, including linen, towels, soaps, bin bags, and cleaning products.
- Attended morning meetings to liaise with the manager, and supervisors of other departments - ensuring a smooth day.
- Planning rotational rosters for staff members.
Checkout Operator
Coles
Mooloolaba, QLD
04.2017 - 08.2018
- Enhanced customer satisfaction by efficiently scanning items and accurately processing payments.
- Provided exceptional service to customers, promptly addressing concerns and answering inquiries.
- Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
- Assisted in stocking shelves and updating pricing information, contributing to store presentation and inventory management.
- Collaborated with team members to manage long lines during peak hours, streamlining the checkout process for all customers.
- Handled returns and exchanges professionally, upholding company policies while providing excellent customer service.
- Balanced cash registers at the end of each shift, confirming accuracy in both drawer totals and transaction records.
Gymnastics Coach
PCYC
Hervey Bay, QLD
02.2014 - 12.2016
- Enhanced athlete performance by implementing tailored training programs and coaching techniques.
- Boosted gymnasts'' confidence levels by offering constructive feedback and personalized support.
- Ensured safety of all participants through strict adherence to gym rules, equipment maintenance, and proper spotting techniques.
- Cultivated a positive team environment by promoting sportsmanship, camaraderie, and mutual respect among athletes.
- Designed effective workout routines to target specific muscle groups and improve overall strength and flexibility for gymnastics success.
- Evaluated gymnasts'' progress through regular assessments, adjusting training plans accordingly for optimal results.
- Updated parents on their child''s progress and answered any questions.
Education
Health And Physical Fitness
Fit College
Online04.2018
High School Diploma -
Xavier Catholic College
Eli Waters, QLD11.2016
Skills
- High level communication and interpersonal skills with individuals of all backgrounds
- Working within fast paced environments, demonstrating flexibility and adaptability
- Strong problem solving skills with the ability to multi-task and meet deadlines
- Maintains an easy-going demeanour, fostering positive working relationships
- Demonstrates a strong sense of responsibility in all tasks and duties
- Demonstrates respect toward colleagues, superiors, and individuals at all levels of interaction
- Demonstrating initiative, drive and self-motivation in new situations and challenges
- Maintaining confidentiality and discretion and displaying integrity and sensitivity
Certification
- C Class Drivers Licence
- Fully Vaccinated
References
References available upon request.
Timeline
Barista
The Navy's Anchorage
03.2023 - 01.2024
Driver Specialist
Australian Defence Force
02.2021 - 04.2023
Guest Services Supervisor
Lady Elliot Island Eco Resort
01.2020 - 01.2021
Checkout Operator
Coles
04.2017 - 08.2018
Gymnastics Coach
PCYC
02.2014 - 12.2016
Health And Physical Fitness
Fit College
High School Diploma -
Xavier Catholic College