Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Millicent McGowan

Miranda,NSW

Summary

Detail-oriented team player with strong organisational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Barista

The Navy's Anchorage
03.2023 - 01.2024
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Streamlined order processing through accurate and efficient use of the point-of-sale system.
  • Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines and utensils daily.
  • Restocked display cases with attractive arrangements to promote specialty food items like sandwiches and muffins.

Driver Specialist

Australian Defence Force
02.2021 - 04.2023
  • Managed various administrative tasks, including forms, inventory, data entry, and coordination with other corps.
  • Organized documentation for each days tasks accurately, reducing errors and potential disputes with colleagues later on.
  • Conducted vehicle and machinery maintenance for deployments.
  • Coordinated with other units in the field to facilitate job-related tasks.
  • Resolve problems in the barracks and on exercises.
  • Organised and maintained a central document filing system.
  • Maintained effective communication with the Chain of command via email and phone.
  • Entered data into a range of spreadsheets.

Guest Services Supervisor

Lady Elliot Island Eco Resort
01.2020 - 01.2021
  • Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
  • Provided housekeeping services such as linen change, refill of any products, and general cleaning.
  • Assisted with the food and beverage service by preparing quality coffee, iced drinks, smoothies, and alcohol.
  • Ordering of all supplies for housekeeping, including linen, towels, soaps, bin bags, and cleaning products.
  • Attended morning meetings to liaise with the manager, and supervisors of other departments - ensuring a smooth day.
  • Planning rotational rosters for staff members.

Checkout Operator

Coles
04.2017 - 08.2018
  • Enhanced customer satisfaction by efficiently scanning items and accurately processing payments.
  • Provided exceptional service to customers, promptly addressing concerns and answering inquiries.
  • Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
  • Assisted in stocking shelves and updating pricing information, contributing to store presentation and inventory management.
  • Collaborated with team members to manage long lines during peak hours, streamlining the checkout process for all customers.
  • Handled returns and exchanges professionally, upholding company policies while providing excellent customer service.
  • Balanced cash registers at the end of each shift, confirming accuracy in both drawer totals and transaction records.

Gymnastics Coach

PCYC
02.2014 - 12.2016
  • Enhanced athlete performance by implementing tailored training programs and coaching techniques.
  • Boosted gymnasts'' confidence levels by offering constructive feedback and personalized support.
  • Ensured safety of all participants through strict adherence to gym rules, equipment maintenance, and proper spotting techniques.
  • Cultivated a positive team environment by promoting sportsmanship, camaraderie, and mutual respect among athletes.
  • Designed effective workout routines to target specific muscle groups and improve overall strength and flexibility for gymnastics success.
  • Evaluated gymnasts'' progress through regular assessments, adjusting training plans accordingly for optimal results.
  • Updated parents on their child''s progress and answered any questions.

Education

Health And Physical Fitness

Fit College
Online
04.2018

High School Diploma -

Xavier Catholic College
Eli Waters, QLD
11.2016

Skills

  • High level communication and interpersonal skills with individuals of all backgrounds
  • Working within fast paced environments, demonstrating flexibility and adaptability
  • Strong problem solving skills with the ability to multi-task and meet deadlines
  • Maintains an easy-going demeanour, fostering positive working relationships
  • Demonstrates a strong sense of responsibility in all tasks and duties
  • Demonstrates respect toward colleagues, superiors, and individuals at all levels of interaction
  • Demonstrating initiative, drive and self-motivation in new situations and challenges
  • Maintaining confidentiality and discretion and displaying integrity and sensitivity

Certification

  • C Class Drivers Licence
  • Fully Vaccinated

References

References available upon request.

Timeline

Barista

The Navy's Anchorage
03.2023 - 01.2024

Driver Specialist

Australian Defence Force
02.2021 - 04.2023

Guest Services Supervisor

Lady Elliot Island Eco Resort
01.2020 - 01.2021

Checkout Operator

Coles
04.2017 - 08.2018

Gymnastics Coach

PCYC
02.2014 - 12.2016

Health And Physical Fitness

Fit College

High School Diploma -

Xavier Catholic College

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Millicent McGowan