Millie Dumesny
MELBOURNE,VIC
Summary
Adaptable and efficient room attendant skilled in maintaining cleanliness and safety standards. Proven ability to operate hotel management software and assist in front office day-to-day operations, ready to support high-quality services and enhance guest experiences.
Overview
4
4
years of professional experience
4
4
Certifications
Work History
Room Attendant/Front Desk Guest Service Agent
Quest Apartment Hotels
Geelong, VIC
2024.09 - Current
- Executed thorough cleaning of guest rooms and bathrooms, ensuring compliance with hotel standards and enhancing guest satisfaction through detailed dusting, vacuuming, mopping, changing bed linens, and restocking supplies.
- Inspected rooms for safety hazards and working conditions of equipment to report repair needs to maintenance team.
- Operated hotel management software for booking and billing tasks effectively.
- Prepared end-of-day reports detailing occupancy levels, financial summaries.
- Facilitated smooth check-in process by verifying guest identification, collecting payment, issuing room keys, and providing clear directions to rooms, contributing to a positive first impression for guests.
Housekeeper
Ryman Healthcare/Deborah Cheetham Retirement Village
Geelong, VIC
2024.12 - 2025.06
- Maintained cleanliness and sanitation of resident rooms and common areas.
- Followed safety protocols for handling cleaning chemicals and equipment.
- Assisted with laundry services, including washing, folding, and storing linens.
- Participated in training sessions to improve cleaning techniques and standards.
Housekeeper/Receptionist
Hampshire Holidays/Dylene Holiday Park
Geelong, VIC
2021.11 - 2024.12
- Streamlined organization of cleaning supplies and equipment to enhance workflow and accessibility.
- Facilitated training of new staff on cleaning protocols and safety procedures to ensure compliance and efficiency.
- Conducted routine inspections of facilities for cleanliness and maintenance needs.
- Managed customer payments using cash registers or point-of-sale terminals, adhering to company policies and ensuring accurate transactions.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
Education
High School Diploma -
The Gordon GTEC
Geelong, VIC2022-11
Some College (No Degree) -
RMIT University
Melbourne, VICSkills
- Room preparation
- Hotel management software (RMS)
- Customer service
- Inventory control
- Time management
- Team collaboration
- Written and oral communications
- Effective communication
Certification
BSBPEF201 Support Personal Wellbeing in Workplace
Timeline
Housekeeper
Ryman Healthcare/Deborah Cheetham Retirement Village
2024.12 - 2025.06
Room Attendant/Front Desk Guest Service Agent
Quest Apartment Hotels
2024.09 - Current
Housekeeper/Receptionist
Hampshire Holidays/Dylene Holiday Park
2021.11 - 2024.12
High School Diploma -
The Gordon GTEC
Some College (No Degree) -
RMIT University