Millie Hanson-Carty
Melbourne,VIC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. As well as using my knowledge as an experienced Crew Trainer with two and a half years of experience. Focused on maximizing team success by providing new members with great training and support. Extensive knowledge of food safety, cleaning and sanitizing procedures.
Overview
3
3
years of professional experience
Work History
Bar Staff
Northbourne Group
12.2023 - Current
- Served high customer volumes during a busy festival (Spilt Milk)
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Floor Manager/Area leader
McDonalds
04.2021 - 09.2023
- Conducted onboarding sessions with new hires, providing them with an overview of the company policies and procedures
- Maintained up-to-date records of all employees’ training progress and certification status
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Prepared food items, such as burgers, wraps, fries, coffees and soft drinks according to recipes and procedures
- Maintained cleanliness of kitchen area and equipment, including mopping, sanitizing surfaces, ensuring the fryers were cleaning and ensuring that everyone else stuck to the same standard of cleanliness
- Overseeing the store, making sure staff were working to 100 percent of their ability and that products were served fast and at a high quality.
Bar Staff
The Green Tree
12.2020 - 03.2021
- My role included collecting and washing glasses while following strict safety procedures
- Serving food and receiving high customer satisfaction
- Proven ability to learn quickly and adapt to new situations.
Education
Foundation Degree - Art and Design
Oxford Brookes University
Oxford, UK09.2023
Skills
- Customer service
- POS Systems
- Motivational Leadership
- Safety Oversight
- Employee Development
- Employee Coaching and Mentoring
Accomplishments
- Employee of the Month - October 2021
- Employee of the Quarter - April 2023
Timeline
Bar Staff
Northbourne Group
12.2023 - Current
Floor Manager/Area leader
McDonalds
04.2021 - 09.2023
Bar Staff
The Green Tree
12.2020 - 03.2021
Foundation Degree - Art and Design
Oxford Brookes University
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