Millie Harper
Heathmont
Summary
- A passionate barista/hospitality worker with four years of experience working in a café setting, looking to join a growing organisation that offers challenges and the opportunity to grow with the company.
- Hard working individual with professional and enthusiastic attitude, effective communication skills and a customer service mindset.
- To be a part of a highly innovative, diverse company who strive for excellence and have a positive impact on others.
- To join a team who believe in everyone and invest time into their employees to reach their full potential.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Department manager
JD SPORTS AUSTRALIA
Melbourne
11.2023 - Current
- Driving conversations and building connections with customers
- Greeting customers
- Ensuring company standards are met and consistent
- Teaching and growing my department team
- Maintained operations
- Organised day to day plans to make effective decisions for my team members to ensure customers were main priority throughout trade.
- Resolving customer conflicts concerns and complaints
- KPI sales driven from morning to end of day everyday
- Supporting the JD team through tasks and operations
- Supporting management and team members
Loan Administration Specialist
Access mercantile
Mitcham
01.2021 - 11.2023
- Processed loan applications and verified financial documentation for compliance.
- Coordinated communication between clients and loan officers throughout the approval process.
- Managed loan disbursement schedules to ensure timely funding for clients.
- Assisted in resolving customer inquiries related to loan statuses and terms.
- Provided assistance to customers with their questions regarding loan administration.
- Prepared reports summarizing loan activity for management review.
Barista/waitress/front of house
Jamaica Blue café
Melbourne
11.2019 - 11.2023
- Providing quality customer care and service at all times
- Working under pressure in a fast pace environment whilst maintaining controlled line and crowd with quick, efficient service
- Ensuring Health and safety protocols are adhered to including sanitising equipment and wiping down counters and tables after each patron to prevent spread of germs
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment
- End of day tasks including routine cleaning of counters, machines, floors, dishes and seating areas
- Leadership opportunities which I helped train and guide new team members with positive reinforcement and respectful, encouraging coaching
- Ability to resolve complaints from patrons in a professional manner
Education
Beauty -
Box Hill Institute of TAFE
Melbourne, VICBox Hill Senior Secondary College -
Box Hill Senior Secondary College
Mont Albert North, VICSiena College -
Siena College
Camberwell, VICSkills
- Respectful and professional
- Motivated and hardworking
- Striving for excellence
- Team player
- Ability to work autonomously
- Communication
- Kindness and respect
- Problem solving
- Customer relationship management
- Operations management
- KPI analysis
- Conflict resolution
- Customer support
Certification
- RSA (Responsible Service of Alcohol), 2021
- RCG (Responsible conduct of Gambling)
- WWCC (working with children's check)
- Vcal (Victorian Certificate of applied learning)
Timeline
Department manager
JD SPORTS AUSTRALIA
11.2023 - Current
Loan Administration Specialist
Access mercantile
01.2021 - 11.2023
Barista/waitress/front of house
Jamaica Blue café
11.2019 - 11.2023
Beauty -
Box Hill Institute of TAFE
Box Hill Senior Secondary College -
Box Hill Senior Secondary College
Siena College -
Siena College