Millie Jansz
Perth,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Transition Specialist
Commonwealth Bank
12.2022 - Current
- Enhanced client transition processes by identifying areas for improvement and implementing customized strategies.
- Collaborated with cross-functional teams to facilitate smooth transitions while minimizing disruptions to existing operations.
- Mentored colleagues on best practices for managing transitions, contributing to a culture of continuous learning and development within the organization.
Credit Reporting Officer
Commonwealth Bank
01.2021 - 12.2022
- Improved overall department efficiency by streamlining processes and implementing new policies.
- Working closely with credit reporting agencies in Australia to review customers Credit data.
- Dealing with customer requests and completing requests within deadlines with high volumes.
- Ensuring compliance is met and standards are adhered to.
- Training staff.
- Dealing with customer complaints.
Customer Connect Officer
Commonwealth Bank
03.2017 - 12.2021
- Assisted new to bank customers via home loan brokers to set up of their home loans payments.
- Processing home loan increases and credit cards.
- Manning the Bank Chat - with trialling late nights.
Sales Consultant Representative
Commonwealth Bank
01.2015 - 03.2021
- Enhanced customer satisfaction by providing personalized product recommendations based on their needs and preferences. Credit Cards, Personal Loans.
- Established long-term relationships with key accounts by maintaining regular communication and addressing concerns promptly.
- Working in a high volume branches with keeping, high standards of accuracy with exceptional customer service.
- Handling of Deceased Estates.
- Covering as Branch Manager when required.
- Delivering presentations to various professionals associated with the Bank. e.g. Financial Planners.
Customer Care Officer
Commonwealth Bank
12.2018 - 01.2021
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high number of volumes with exceptional time management and multitasking skills.
- Developed strong relationships with customers, and assisting them with their issues to a positive outcome for the Bank and the customer.
- Handled difficult situations calmly, maintaining professionalism at all times.
- Provided outstanding support during peak periods, ensuring all customers received prompt attention.
- Actively participated in weekly meetings and provided valuable input towards improving overall operations.
- Analyzed data trends to identify areas requiring improvement in the customer experience.
Bank Teller
Commonwealth Bank
07.2013 - 01.2015
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Educated customers on use of banking website and mobile apps.
Education
High School Diploma -
North Metropolitan TAFE
Balga, WASkills
- Training and coaching
- Critical Thinking
- Staff Supervision
- Conflict Management
- Policy and procedure improvements
- Problem-Solving
Certification
- Working with Children
Additional Information
- Volunteer for Starlight and The Children's Hospital
Timeline
Transition Specialist
Commonwealth Bank
12.2022 - Current
Credit Reporting Officer
Commonwealth Bank
01.2021 - 12.2022
Customer Care Officer
Commonwealth Bank
12.2018 - 01.2021
Customer Connect Officer
Commonwealth Bank
03.2017 - 12.2021
Sales Consultant Representative
Commonwealth Bank
01.2015 - 03.2021
Bank Teller
Commonwealth Bank
07.2013 - 01.2015
High School Diploma -
North Metropolitan TAFE
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