Millie Lakner

Working as a sales assistant for Ally Fashion has allowed me to develop strong customer service skills and a keen eye for fashion trends. I’ve enjoyed helping customers find the perfect outfits, whether it’s for a special occasion or everyday wear. My role has taught me the importance of product knowledge, as being well-informed about the latest styles and promotions helps me assist customers effectively. I love creating a positive shopping experience, and seeing customers leave happy with their purchases is incredibly rewarding. This experience has not only enhanced my communication skills but also deepened my passion for customer faced job roles.

• Collaborated with team members to achieve a cohesive and efficient store environment.
• Met and exceeded sales targets consistently, contributing to overall team success.

During the last two summers I worked a temporary job in Oxford as a summer camp counsellor for international students at the most prestigious Summer School in Oxford . I spent 6 weeks with young adults aged 13-18 years whilst being a part of a dynamic and confident team. My main responsibilities were focused on providing a safe, enriching, and memorable experience for students on an elite
summer programme. My knowledge of safeguarding and student safety was exquisite. I would always prioritize the safety and well-being of students during activities, events, and daily routines. But I was also proactive and diligent in student supervision, responding promptly to any
safety concerns and maintaining respectable and professional boundaries at all times.

• Promoted mental health awareness among staff members through training programs on topics such as stress management, self-care, and recognizing warning signs in students.
• Assisted students in developing academic plans by conducting a comprehensive review of their strengths, weaknesses, and goals.

The Bardwell School is a special education school for people with disabilities from ages 2-19.Whilst at college studying level 3 Health and Social Care, a part of my course was to do work experience in a health and Social Care setting. I chose Bardwell to do this, I volunteered every Monday and Tuesday for 10 months. 2 years later I returned and worked as a teaching assistant in class 5, ages 9-11. Our values at Bardwell are something I really reside in myself. These values “Kindness, Aspirational, Equality, Individuality, Collaborative and Trust”. Working at a SEN school has helped me adapt myself to meet different children’s needs. For example, throughout the school day I work with students that are verbal and also non- verbal, this means that I need to
adapt the way I communicate with a student who is non verbal. For this reason I know sign language, this helps me to understand a student in a more personal way. They are able to openly communicate with me. I constantly maintained the perfect level of safeguarding whilst working with vulnerable students, ensuring that I am always doing some sort of online training to efficiently improve my knowledge even more.

confidently regardless if this is in BSL or makaton.

• Provided one-on-one support for students with cognitive, physical, or emotional disabilities, fostering an inclusive learning environment.
• Provided crisis intervention support during challenging situations involving students experiencing emotional or behavioural difficulties.

I accumulated high-end customer service through not only engaging with customers but involving myself on a 1 to 1 level to ensure every detail was accomplished during that specific clients visit whilst upholding the brands professional
standards and values. This was shown throughout by serving customers on the tills proactively and in a fast pace manner during peak shopping periods. I also was head of virtual sales, this allowed me to create and maintain loyal customers both internationally and in the UK by constantly attending to the, and recommending appropriate products based on their needs.

• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.

I was able to efficiently and successfully provide an expert
level of professional customer service that obtained what a customer is in need of and provided a calm atmosphere for all guests. The ability to take food and drink orders, take bookings in person and over the phone, memorize menus and make recommendations, ensuring my food knowledge is outstanding with regards to allergies and specific dietary requirements, and handle fast-paced and busy sections independently and confidently allowed me to gain strength working under pressure. I also supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.

• Used cash registers and credit card machines to cash out customers.
• Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
• Remained calm and poised when dealing with difficult customers or during busy shifts.