MILLIE SKEA

• Managed daily operations of the store, including opening and closing procedures.
• Maintained positive relationships with customers by providing exceptional service.
• Conducted inventory management activities such as ordering and receiving shipments and maintaining stock levels.
• Resolved customer complaints in a timely manner with a focus on satisfaction.
• Developed strategies for increasing sales and improving customer service.
• Supervised staff to ensure customer satisfaction and proper performance of duties.
• Created fortnightly schedules for store employees through deputy app.
• Oversaw all aspects of merchandising within the store including product placement and display design.
• Managed visual merchandising, maintaining standards and elevating customer experience.
• Handled customer service issues, ensuring customer satisfaction and loyalty.
• Assisted with customer requests and answered questions to improve satisfaction.

• Greeted arriving guests
• Assisted in setting up banquet tables and chairs for events.
• Worked with kitchen staff to ensure adequate levels of food supplies were available for service during events.
• Monitored inventory levels throughout an event period making sure there was enough stock available for service requirements.
• Maintained cleanliness of all dining areas throughout the duration of an event.
• Provided food, beverage and table service to guests during events.
• Resolved any customer complaints or issues that may have arisen during an event quickly and efficiently.

• Streamlined operations through effective function coordination.
• Performed food and beverage handling duties, ensuring compliance with safety standards.
• Optimized reservation management for enhanced guest experiences.
• Leveraged IMPOS system for accurate sales processing.
• Led staff training initiatives to develop service excellence.
• Welcomed guests, contributing to a friendly service culture.
• Oversaw general administration responsibilities to promote operational success.

• Managed staff coordination to optimize workflow and service quality.
• Conducted training sessions for staff to elevate service standards.
• Implemented opening and closing procedures for consistent operations.
• Engaged with customers during meet and greet sessions to enhance relationships.
• Oversaw food and beverage handling to ensure compliance with safety standards.
• Collaborated with managers, chefs, and staff for streamlined operations.
• Delivered exceptional customer service, fostering loyalty and satisfaction.
• Served high-profile guests, including celebrities, providing personalized attention.

• Streamlined record-keeping processes to enhance data accuracy and accessibility.
• Executed procurement tasks to ensure timely acquisition of necessary resources.
• Managed secretarial duties to support seamless daily operations.

• Managed staff to enhance operational efficiency and service quality.
• Oversaw food and beverage handling to maintain high standards.
• Conducted staff training programs to improve skills and performance.
• Coordinated reservations to optimize guest experience.
• Monitored stock and sales inventory for effective resource management.
• Ensured customer satisfaction through proactive service and engagement.

• Provided exceptional customer service to enhance dining experiences.
• Escorted guests to tables promptly to ensure efficient seating.
• Cleared and set up tables swiftly to maintain cleanliness and readiness.
• Managed cashiering operations accurately for seamless transactions.

Managed payment processing from customers using various methods including credit cards and cash.

• Coordinated bookings and travel arrangements.
• Administered check-in and check-out operations.
• Resolved guest enquiries and requests efficiently to maintain service excellence.
• Executed cashier responsibilities while ensuring transaction accuracy.
• Provided information regarding hotel facilities, policies, and procedures to guests.
• Tracked daily occupancy rates to ensure maximum room utilization.

• Supported recruitment by conducting phone screens, scheduling interviews, and performing reference checks.
• Updated personnel files and maintained HR database for efficient record-keeping.
• Recorded staff changes and leave requests.
• Facilitated meetings to streamline HR initiatives and discussions.
• Assisted HR manager in managing committee operations.
• Ensured adherence to HSE guidelines for workplace safety management.
• Coordinated administrative tasks related to hiring and onboarding processes.
• Engaged clients through telephone calls to introduce new products and promotions.