Millie Smith
The Rocks,NSW
Summary
I am an enthusiastic, well organised, proactive individual with exceptional customer service and communication skills. I have built and maintained strong relationships with colleagues and clients. I am able to work effectively in a team and independently.
My past work experience includes FOH and BOH Ops & admin, stock control, reservations, organising events, rostering and managing a team. I have excelled in my current role in Merivale and additional responsibility while our operations manager has been moved to another venue.
I'm looking for a new role where I can gain new skills and develop my knowledge in the hospitality industry as a manager and progress my career further.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant Operations Manager
Merivale
08.2022 - Current
- Assisting daily operations of the venue
- Opening and closing the venue - Cash up
- Leading monthly staff trainings as a group and 1:1
- Developed and implemented strategies to maximize customer satisfaction.
- Increased profit by streamlining operations.
- Trained new employees on proper protocols and customer service standards.
- Supervised creation of exciting merchandise displays to catch attention of guests.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Overseeing reservations
- Me&U weekly reviews
- Designing weekly/monthly advertisement
- Upselling products
- Running the Social Media
- Covering management shifts in numerous venues
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services. Weekly food and beverage orders .
Bar team leader
Merivale
10.2019 - 08.2022
- Supervising events and reservations
- Maximized customer service by training staff, overseeing operations, and resolving issues
- Consulted with managers to organize special events and promotions
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests
- Explained daily specials and beverage promotions to exceed daily sales goals
- Assisted with inventorying beverage stock and bar supplies
- Developed creative bar menus and drink recipes by researching emerging industry trends
Sales coordinator
Next
01.2015 - 10.2028
- Achieved 100% review from a mystery shopper, on four separate occasions
- Demonstrated resilience and ability to upsell products also working to KPI's
- Worked in a number of different departments, managing the shop
- Cashing up at the end of the day
- Recruiting and training new members of staff
- Trusted with managers keys, opening and locking up the store each day
Sales Representative
01.2019 - 08.2019
- Door to door sales
- Representing hello fresh
- Working to a competitive salary
Education
Level 3 advanced diploma - Art And Design
UAL
Henley 2017
High School Diploma -
Furzeplatt Senior School
Maidenhead 2015
Skills
- Safety and Security Enforcement
- Team Meetings
- Staff Scheduling
- Cocktail Knowledge
- Supply Ordering
- Staff Training
- Front of House Management
- Security Oversight
- Guest Interaction
- Team Leadership
Certification
First aid and CPR 2022
RCG 2022-2025
RSA 2018-2024
Timeline
Assistant Operations Manager
Merivale
08.2022 - Current
Bar team leader
Merivale
10.2019 - 08.2022
Sales Representative
01.2019 - 08.2019
Sales coordinator
Next
01.2015 - 10.2028
Level 3 advanced diploma - Art And Design
UAL
High School Diploma -
Furzeplatt Senior School
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