Summary
Overview
Work History
Education
Skills
Timeline
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Millie Spiers

Wodonga,VIC

Summary

Dynamic leader with a proven track record in retail operations management and customer service excellence, notably at Spendless Shoes. Skilled in team leadership and problem-solving, I enhanced store efficiency and customer satisfaction. Expert in staff training, I fostered a positive, results-driven team environment, significantly improving engagement and operational productivity.

Overview

4
4
years of professional experience

Work History

Assistant Store Manager

Spendless Shoes
10.2022 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.

Barista

The Coffee Shed
03.2022 - 06.2022
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Front of House Employee

Hungry Jack's
01.2021 - 11.2021
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
  • Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.

Education

High School Diploma -

Wodonga Senior Secondary Collage
Wodonga, VIC

Skills

  • Problem-Solving
  • Customer Service
  • Customer experience
  • Customer Service and Engagement
  • Staff Training and Development
  • Pricing strategy
  • Retail Operations Management
  • Time Management
  • Team Leadership

Timeline

Assistant Store Manager

Spendless Shoes
10.2022 - Current

Barista

The Coffee Shed
03.2022 - 06.2022

Front of House Employee

Hungry Jack's
01.2021 - 11.2021

High School Diploma -

Wodonga Senior Secondary Collage

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Millie Spiers