Milly Ghiggioli
Armidale,NSW
Summary
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. An organized and dependable candidate successful at managing multiple priorities with a positive attitude. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Bartender
Tattersalls Hotel
03.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Maintained impeccably clean, attractive and well-stocked bar area.
Duty Manager
Otago Student Association
10.2021 - 04.2022
- Managing high staff numbers over two bars
- Liaising with promoters in person to organize full-bar gigs
- Nightly Duty manager responsibilities – Counting tills, break allocation, team management, task delegation, liaising with security staff, liaising with kitchen staff, daily shift reports,
- Attending weekly staff meetings
- Setting up and preparing space for events, gigs and functions
- Using computer programs such as Microsoft office and excel
- Till management using program Idealpos
- Operating under Sale and Supply of Alcohol 2012
- Taking and delivering Food and Drinks orders
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
Glassy to Duty Manager
Dunedin Social Club
08.2019 - 11.2021
- Managing full bar and staff
- Organizing food, drink and prize promotions to boost sales
- Coordinating events and functions for large scale groups including liaising with kitchen staff to pre-order food for platters under budget
- Counting and balancing tills
- Keeping morale levels high amongst staff during stressful periods
- Maintaining control of customer intoxication levels and removing when necessary
- Solving confrontation between customers and/or staff.
- Skilled at working independently and collaboratively with a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend and holiday shifts.
Education
Certificate IV - Computer And Information Sciences
Ara Institute
Christchurch Canterbury11.2022
Certificate IV - Exercise Science
Otago Polytechnic
Dunedin, New Zealand11.2021
Skills
- Monitoring Alcohol Consumption
- Good Conversationalist
- Beer, Wine and Cocktails
- Guest Satisfaction
- Billing and Payment Processing
- Sales Expertise
- Dining Room Management
- Responsible Alcohol Service
- Teamwork and Professionalism
- Extensive Spirits Knowledge
- Patron Rapport
- Mixology Techniques
Timeline
Bartender
Tattersalls Hotel
03.2023 - Current
Duty Manager
Otago Student Association
10.2021 - 04.2022
Glassy to Duty Manager
Dunedin Social Club
08.2019 - 11.2021
Certificate IV - Computer And Information Sciences
Ara Institute
Certificate IV - Exercise Science
Otago Polytechnic
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