Milly Polsen
Ulladulla
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Ready to tackle new challenges and advance organisational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
Work History
Senior Bridal Sales
Rixo
04.2024 - 11.2025
- Key Holder responsibilities for opening and closing the store, ensuring the safety and security of the building when locking up.
- Delivered exceptional customer service to exceed service expectations and drive sales growth.
- Knowledgeable across the Bridal and Occasion range and be able offer expert advice for all events. Confidently cross-selled products throughout the store.
- Managed all appointments through the simplybook system and followed up accordingly via email post appointment
- Strong understanding of bridal stock package and worked closely with HO teams to identify opportunities within the range and providing valuable feedback.
- Ensured stock is well always maintained, managed dry cleaning where needed and ensure all stock is accounted for via regular inventory checks, working in tandem with the stock team
- Efficiently processed customer transactions, including refunds, while providing a smooth shopping experience.
- Handled customer queries and complaints with professionalism, whether in person or over the phone, turning dissatisfied customers into loyal ones.
- Knowledgeable about store and individual sales targets, understanding how the store is performing against plans and previous year results.
- Took an active role in coaching the team on product knowledge, sales techniques, and customer service best practices.
- Fostered a positive "can-do" attitude across the team, encouraging collaboration and contributing to a supportive working atmosphere.
- Inspired and motivated the team by leading with integrity and setting a high standard for performance.
- Assisted in the development of new starters, providing guidance and support as they settle into their roles.
- Maintained high standards of product merchandising, ensuring displays and department fixtures are visually appealing and organized.
- Adhered to all health and safety procedures, ensuring the wellbeing, safety, and security of yourself, customers, and colleagues.
- Delivered daily store reports and weekly bridal analysis' to the appropriate teams to ensure customer feedback was received and budgets were being met.
Peer Assisted Learner
London South Bank University
04.2024 - 08.2025
- Planned, publicised, and facilitated regular informal and collaborative study support sessions helping fellow students navigate their way through and succeed in university-level study.
- Worked as part of a team and independently.
- Strong organisational skills and understanding of microsoft 365 including word, excel, teams and power-point.
- Lead sessions on referencing harvard style to classrooms of 30 college students.
- Tutored students 1-1 on subjects including; referencing, microsoft 365 and english writing.
Experienced Au Pair
Private Family
03.2020 - 12.2023
- Co-ordinate children's daily routines; after school activities and homework/projects.
- Daily household cleaning tasks.
- Preparing family meals, including catering for dietary restrictions (dairy and gluten free).
- Administered driving and cycling cargo bike to destinations frequently around Greater London.
- Caring for family pets.
- Creating/organising uniform timetables.
Education
Bachelor of Honours - Education
London South Bank University
London, England10-2025
High School Diploma -
Merici College
Canberra, ACT12-2019
Skills
- Sales team leadership
- Teamwork and collaboration
- Customer relationships
- Office software
- Budget management
- Report generation
Timeline
Senior Bridal Sales
Rixo
04.2024 - 11.2025
Peer Assisted Learner
London South Bank University
04.2024 - 08.2025
Experienced Au Pair
Private Family
03.2020 - 12.2023
Bachelor of Honours - Education
London South Bank University
High School Diploma -
Merici College
Deans award for Careers and Employability
Received award in my second year of study at LSBU for my contribution across sports, academics and sustainability groups.