Milly Trinh
Brisbane,QLD
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
4
4
years of professional experience
Work History
Supervisor
Dijon Pizza Vietnamese Restaurant
12.2021 - 03.2023
- Led a team of 10 staff members, including servers, bartenders, and kitchen personnel.
- Ensured high-quality customer service, addressing inquiries, complaints, and special requests.
- Trained and developed staff on menu items and service standards, leading to improved guest satisfaction.
- Managed scheduling, inventory, and resource allocation, optimizing operational efficiency.
- Implemented cost-control measures, reducing waste and enhancing profitability.
Full Time Staff
Dijon Pizza Vietnamese Restaurant
11.2019 - 11.2021
- Proficiency in handling cash and using POS systems.
- Experience or willingness to suggest menu items and upsell.
- Effective communication skills with customers.
- Active listening and problem-solving to address customer inquiries and concerns.
Full Time Staff
KUMA Japanese Restaurant
10.2018 - 10.2019
- Providing quick service and food.
- Effective communication skills with customers.
- Active listening and problem-solving to address customer inquiries and concerns.
Education
Bachelor of Hospitality - Hospitality
Ken International College
Viet Nam07.2018
Skills
- Proven ability to lead, motivate, and manage restaurant teams, fostering a culture of excellence and teamwork
- Strong commitment to exceptional customer service, with communication, active listening, and problem-solving skills to ensure guest satisfaction
- Effective time management, scheduling, and resource allocation to optimize restaurant operations during peak periods
- Proficient in budgeting, cost control, and inventory management, with a focus on enhancing profitability
- Comprehensive knowledge of food safety standards and regulations, ensuring compliance and staff training
- Proficient at handling multiple tasks simultaneously while maintaining service excellence
Timeline
Supervisor
Dijon Pizza Vietnamese Restaurant
12.2021 - 03.2023
Full Time Staff
Dijon Pizza Vietnamese Restaurant
11.2019 - 11.2021
Full Time Staff
KUMA Japanese Restaurant
10.2018 - 10.2019
Bachelor of Hospitality - Hospitality
Ken International College
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