Milo Berriman
Gold Coast
Summary
I have worked in the Retail/surf industry since I was 13 years old. Have a great understanding of culture that this industry provides. Would love to show you what I have to offer.
Overview
2027
2027
years of professional experience
Work History
Store Manager
Kingscliff Surf Shop
Kingscliff
2022 - Current
- Executed daily store operations, ensuring smooth functionality. Contributed to customer service and sales in a small family-owned shop. Applied skills developed over years to enhance store management.
- Managed daily operations of surf shop, ensuring smooth workflow and customer satisfaction.
- Oversaw inventory management, including stock levels and product ordering processes.
- Trained and mentored staff on sales techniques and customer service excellence.
- Managed daily operations of surf shop, ensuring smooth workflow and customer satisfaction.
- Oversaw inventory management, including stock levels and product ordering processes.
- Trained and mentored staff on sales techniques and customer service excellence.
Regional Sales Manager
CityBeach
Gold Coast
2018 - 2022
- Achieved regional sales objectives by implementing promotion strategies, coordinating sales team efforts, and servicing key accounts to strengthen business relationships.
- Developed strategies and plans for regional sales growth.
- Developed regional sales strategies that increased customer engagement across multiple locations.
- Coordinated training sessions for sales staff on new product lines and techniques.
- Led regular team meetings to align sales goals and share best practices among staff.
- Held weekly meetings with each representative to talk one-on-one, resolve issues and provide tailored training.
- Generated weekly, monthly, and quarterly reports on regional sales metrics, highlighting revenue goals achieved and missed targets.
- Ensured compliance with company policies and procedures related to regional sales operations.
Store Manager
CityBeach
Robina
2011 - 2018
- Supervised daily store operations and maintained high standards of customer service.
- Trained and developed team members to enhance product knowledge and sales skills.
- Established customer service standards and monitored staff compliance.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Recruited, trained and supervised new employees.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Store Manager
SurfXCess
Beenleigh
2000 - 2009
- Managed daily store operations and ensured excellent customer service.
- Implemented visual merchandising strategies that increased customer engagement and product visibility.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Supervised daily retail operations, coordinating staff scheduling, inventory management, and customer service to ensure seamless store performance.
- Cultivated strong working relationships with team members, fostering a collaborative and motivated work environment.
- Handled cash register transactions accurately while providing excellent customer service.
Skills
- Store operations
- Customer Service
- Stock Management
- Visual Merchandising
- Team Building/Training
- Employee recruitment
- Performance Management
- Time management
- Reliable
Timeline
Store Manager
Kingscliff Surf Shop
2022 - Current
Regional Sales Manager
CityBeach
2018 - 2022
Store Manager
CityBeach
2011 - 2018
Store Manager
SurfXCess
2000 - 2009