Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Miloni Khambholja

Summary

Dynamic professional with a proven track record at DuluxGroup, excelling in organization and Microsoft Office Suite. Demonstrated expertise in enhancing customer experience and streamlining operations. Known for exceptional communication skills and a commitment to improving patient outcomes through evidence-based practices in physiotherapy.

Overview

4
4
years of professional experience

Work History

Customer Receptionist

DuluxGroup
06.2023 - 04.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Answered central telephone system and directed calls accordingly.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Organized, maintained and updated information in computer databases.

Physiotherapy

Ashish Physiotherapy And Rehab
04.2020 - 01.2023
  • Educated patients and families on the benefits of physiotherapy, leading to increased adherence to treatment plans.
  • Adhered to physiotherapy department equipment policy and notified maintenance department of repair needs.
  • Reduced recovery times by utilizing evidence-based practices in the delivery of physiotherapy services.
  • Evaluated and adjusted treatment plans as needed based on patient progress, ensuring optimal utilization of physiotherapy services for maximum benefit.
  • Expanded knowledge base by attending workshops, seminars, and conferences related to physiotherapy best practices.
  • Enhanced patient outcomes by providing individualized physiotherapy treatments and exercises.

Education

Bachelor of Science - Physiotherapy

Ahmedabad Physiotherapy, College
Ahmedabad
08.2020

Skills

  • Organization skills
  • Proficient in Microsoft Office Suite and front desk software
  • Excellent communication and interpersonal skills
  • Appointment management
  • Strong verbal and written communication abilities
  • Administrative Support

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Gujarati
Native or Bilingual

Timeline

Customer Receptionist

DuluxGroup
06.2023 - 04.2024

Physiotherapy

Ashish Physiotherapy And Rehab
04.2020 - 01.2023

Bachelor of Science - Physiotherapy

Ahmedabad Physiotherapy, College

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Miloni Khambholja