Summary
Overview
Work History
Education
Skills
References
Timeline
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Miloska Biondo

Melbourne,Victoria

Summary

Hardworking and passionate banking professional with over 6 years of customer service experience, thriving in fast-paced financial environments. Proven track record of enthusiastic, friendly engagement, and strong teamwork. Expertise in customer loyalty and relationship management, committed to understanding and satisfying customers' financial needs. Dedicated to continuous learning and delivering exceptional banking experiences.

Overview

2
2
years of professional experience

Work History

ANZ Hardship Consultant

ANZ
10.2023 - 06.2024
  • Assisted customers facing financial hardship by providing tailored solutions that align with ANZ Hardship policies
  • Demonstrated high levels of empathy and customer service, ensuring a positive and supportive experience for customers
  • Collaborated effectively with other ANZ divisions to resolve complex customer issues and provide comprehensive solutions
  • Managed both outbound and inbound customer calls, addressing inquiries and providing guidance on hardship treatment options
  • Maintained accurate and concise documentation and records of customer interactions and solutions provided
  • Became proficient in multiple ANZ products, ensuring comprehensive knowledge to support customer needs
  • Negotiated payment arrangements with customers in arrears to minimize losses for the bank while maintaining strong customer service

Westpac Mortgage Operator

Startek
05.2022 - 04.2023
  • Obtained stellar broker reviews for my exceptional organisation assisting clients through all aspects of mortgage process - including mortgage application, advising on outstanding documents, updating mortgage status, through to settlement
  • Consistently demonstrated high quality professionalism and customer service with brokers
  • Proactively and collaboratively worked with internal team to ensure claims are escalated where required
  • Affluent problem solving skills accompanied by a customer-centric mindset in the interest of finding the best solutions and outcomes for brokers
  • Meeting and maintaining KPI's of under 5 minutes on both hold times and after call work to maximize number of broker files assisted in a day

Education

Bachelor of Business -

University of RMIT
06.2026

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Camberwell Grammar School
01.2020

Skills

  • Decision making
  • Client Relationships
  • Communication
  • Organisation
  • Customer service
  • Banking
  • Financial Services
  • Ability to work under pressure

References

  • Jason Le, jasonn.le@outlook.com, 0413577783
  • Dean Kotsimbos, Deankotsi12@gmail.com, 0459329423

Timeline

ANZ Hardship Consultant

ANZ
10.2023 - 06.2024

Westpac Mortgage Operator

Startek
05.2022 - 04.2023

Bachelor of Business -

University of RMIT

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Camberwell Grammar School

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Miloska Biondo