Milram Tamang
Customer Service Representative
Girawheen ,WA
Summary
A friendly and enthusiastic Customer Service Representative who has provided excellent service to customers for over five years, whether they are face-to-face, on the phone, or online. Skilled in using CRM software, resolving issues, and upselling products. Knowledgeable and dedicated customer service professional with extensive experience retail and fast food industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Hotel Receptionist
Hotel Mudita
kathmandu, Boudha
10.2017 - 09.2019
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
- Answered phone throughout shift, closely following strict guidelines for customer service and satisfaction.
- Greeting guests and checking them in and out of their rooms
- Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
- Streamlined reservation processes by diligently organizing and updating booking information in the hotel management system.
- Collaborated with housekeeping staff to ensure timely room availability and cleanliness for incoming guests.
- Stored guest valuables in safe and individual boxes for security.
Customer Service Representative
Coles
Sydney , NSW
11.2019 - 04.2023
- Gained excellent communication skills, both verbal and written.
- Maintained a positive, empathetic, and professional attitude towards customers at all times
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Resolved a customer complaint and avoided escalation to the Manager by listening to customer concerns and offering a solution aligned with store procedures
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Taken responsibility of responding promptly to customer inquiries and complaints
- Communicated with customers through various channels and acknowledging and resolving customer complaints
- Ensured the store is always clean and hospitable, and for stock control of store shelves
- Managed large amounts of incoming phone calls.
Customer Service Representative
Zistis Poulty
12.2020 - 09.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Experience in communicating with people from a range of socio-economic backgrounds
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Ability to work in a fast-paced environment with a high volume of customers
- Detail-oriented in serving and cooking to ensure safety for a customer in food handling
- Engaging and energetic manner to foster a positive environment
Hungry jacks’ Crew Coach
Hungry Jack's
Girawheen, WA
05.2023 - Current
- Enhanced team performance by implementing effective coaching strategies and providing constructive feedback.
- Developed crew members'' skills through tailored training sessions, leading to improved job competency.
- Fostered a positive work environment, enhancing crew morale and job satisfaction.
- Conducting training sessions on food preparation, hygiene, and customer service
- Assigning tasks and responsibilities to crew members based on their abilities and experiences
- Ensuring that all safety regulations are followed in the workplace
- Creating schedules for employees’ shifts so they know when they will be working
- Providing feedback and coaching to employees who need improvement in their performance.
Education
Bachelor Of Accounting -
Crown Institute of Higher Education
Sydney, NSW01.2023
Commerce And Accounting
Samata College
Boudha, Nepal01.2018
School Leaving Certificate -
Shree Chyamra Devi Secondary School
Dhading, Nepal01.2016
Skills
- Communication & interpersonal skill
- Customer Focus
- Communication & interpersonal skills
- Problem Solving
- Learning Agility
- Teamwork
- Reliability
- Resilience
- Active Listening
- Empathy
- Conflict resolution
- Attention to detail
- Time management
- Organizational skills
- Computer Literacy
- Emotional Intelligence
- Public Speaking
- Leadership Development
Personal Information
Title: Customer Service Representative
References
Available upon request
Timeline
Hungry jacks’ Crew Coach
Hungry Jack's
05.2023 - Current
Customer Service Representative
Zistis Poulty
12.2020 - 09.2021
Customer Service Representative
Coles
11.2019 - 04.2023
Hotel Receptionist
Hotel Mudita
10.2017 - 09.2019
Bachelor Of Accounting -
Crown Institute of Higher Education
Commerce And Accounting
Samata College
School Leaving Certificate -
Shree Chyamra Devi Secondary School
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