Milton Grieving
Bundaberg,QLD
Summary
Achieved operational efficiency and cost reduction through strategic analysis and process improvement. Skilled in project management, customer satisfaction enhancement, and cross-functional collaboration.
Overview
21
21
years of professional experience
Work History
Administration/Business Management Specialist
CQ Building Supplies
Bundaberg, QLD
05.2021 - 05.2023
- Analyzed operational processes to enhance efficiency and reduce costs.
- Assisted in inventory management using ERP systems to ensure stock accuracy.
- Developed training materials for onboarding new staff in product knowledge.
- Collaborated with sales team to optimize customer service strategies and improve satisfaction.
- Streamlined order processing workflows, resulting in quicker turnaround times.
- Provided support in project management initiatives to drive process improvements across operations.
- Partnered with executive leadership on strategic planning initiatives, aligning departmental goals with overarching organizational objectives.
- Mentored junior team members, providing guidance on best practices for project management and professional development opportunities.
- Streamlined business processes by identifying inefficiencies and implementing targeted improvements.
- Conducted thorough financial analyses to identify potential cost-saving opportunities, leading to more effective budget management.
- Designed customized business solutions for clients, tailoring services to meet their unique needs and facilitating long-term relationships.
- Increased customer satisfaction rates by improving service quality through staff training programs and process improvements.
Area Manager of Operations
Chris Warren Homes
Rockhampton, QLD
02.2010 - 03.2021
- Streamlined operational workflows, enhancing efficiency and productivity across multiple sites.
- Implemented safety protocols, reducing incidents and promoting workplace safety culture.
- Led cross-functional teams to optimize resource allocation and improve service delivery.
- Developed training programs, mentoring staff to bolster performance and team cohesion.
- Oversaw inventory management processes, ensuring accuracy and minimizing waste within operations.
- Coordinated project timelines, aligning resources to meet deadlines while maintaining quality standards.
- Conducted regular audits of facility operations to ensure compliance with industry regulations and company policies.
- Led a team of professionals, fostering a collaborative environment to achieve company goals.
Manager
CQFrames and Trusses
Gladstone, QLD
05.2002 - 01.2010
- Developed training programs for staff, promoting skill enhancement and operational efficiency.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Oversaw daily operations, ensuring efficient production and timely delivery of frames and trusses.
- Led cross-functional teams to improve workflow processes and enhance product quality.
- Established safety protocols, resulting in a secure working environment for all employees.
- Analyzed production metrics to identify areas for improvement and drive performance enhancements.
- Managed vendor relationships, negotiating contracts to ensure cost-effective procurement of materials.
- Facilitated regular team meetings to align goals, share updates, and foster collaboration among departments.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Increased market share with strategic business development efforts, expanding into untapped markets.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
Kepnock State High School
Bundaberg, QLD12-1980
Skills
- Operations management
- Organizational development
- Cross-functional teamwork
- Human resources management
Timeline
Administration/Business Management Specialist
CQ Building Supplies
05.2021 - 05.2023
Area Manager of Operations
Chris Warren Homes
02.2010 - 03.2021
Manager
CQFrames and Trusses
05.2002 - 01.2010
Kepnock State High School