Overview
Work History
Education
Skills
Timeline
Generic

Mimi Woods

C,ACT

Overview

6
6
years of professional experience

Work History

Peer Support Specialist

Head To Health
01.2023 - Current
  • Enhanced client recovery by providing emotional support and practical guidance.
  • Promoted a strengths-based approach for clients through active listening and empathy.
  • Collaborated with multidisciplinary teams to develop comprehensive care plans for clients.
  • Assisted clients in setting realistic goals and provided support during their journey towards achieving them.
  • Utilized motivational interviewing techniques to encourage clients to engage in healthy behaviour's.
  • Facilitated peer support groups, creating a safe space for open discussion and shared experiences.
  • Maintained accurate documentation of client interactions, supporting case management efforts.
  • Provided crisis intervention services when necessary, utilizing de-escalation techniques to maintain safety for all involved parties.
  • Developed trusting relationships with clients by maintaining confidentiality, respect, and non-judgmental attitudes.
  • Empowered clients by teaching effective problem-solving skills that they can apply in real-life situations.
  • Encouraged self-care among peers by facilitating wellness workshops focused on stress reduction techniques like mindfulness exercises.
  • Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
  • Participated in clinical staffing meetings and coordinated with clinical staff to develop and implement individualized treatment plans.
  • Assisted clients in exploring feelings and understanding behaviour's.
  • Supported individuals dealing with mental health and emotional issues.
  • Provided education on mental health topics and resources to clients.
  • Provided emergency response in crisis situations to diffuse tensions and prevent violence.
  • Educated clients on dangers of substance abuse and prevention techniques.
  • Determined clients' risk of self-harm or other dangerous behaviours.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Adapted counselling techniques to best suit individual needs of each client.

Receptionist

Head To Health
05.2022 - 01.2023
  • Greeted and interacted with consumers to provide information, answer questions and assist with appointment scheduling.
  • Ensured accurate record-keeping by diligently updating consumer information on Care Monitor.
  • Provided compassionate customer service, creating a welcoming atmosphere for consumers and their families in reception.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanour.
  • Developed strong relationships with consumers fostering loyalty and trust in the practice's services.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
  • Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
  • Supported practice growth by promoting available services through marketing materials displayed in the reception area or provided during phone conversations with prospective consumers..
  • Assisted in maintaining a safe environment for consumers and staff by following infection control protocols and reporting potential hazards.
  • Helped consumers complete necessary medical forms and documentation.
  • Managed multi-line phone system and pleasantly greeted consumers.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Supported office staff and operational requirements with administrative tasks.
  • Managed Halaxy calendar and scheduled appointments for colleagues based on optimal patient loads and clinician availability.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Conducted consumer intake interviews, recording and documenting relevant information.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.

Brand Ambassador/Educator Assistant

DECIEM
09.2019 - 01.2021
  • Communicated product information with confidence and educated consumers about company.
  • Designed, filled, and arranged eye-catching product floorsets to increase sales.
  • Greeted customers warmly and pleasantly answered inquiries.
  • Worked with team to achieve sales goals for products.
  • Maintained clean, organized and professional work environment.
  • Maintained knowledge of current promotions and product features.
  • Established and maintained positive relationships with customers.
  • Organized and stocked merchandise to keep necessary levels for sales demand.
  • Assisted customers with product selection based on individual skin-care needs and preferences.
  • Communicated product value, quality, and style to educate and potential customers.
  • Increased sales by effectively communicating product benefits.
  • Educated customers on product features and answered questions regarding product use.

Support and Administration Officer - Emergency

ACT Health
07.2018 - 01.2020
  • Greeting clients and patients contacting the service and consulting with them to establish their needs demonstrating respect, sensitivity and confidentiality.
  • Medical typing experience in Community Health Intake AND Emergency Department.
  • Provide clear, accurate and relevant information to clients/patients.
  • Patient admissions and discharges.
  • Under general direction from admin leaders and intake nurses perform a range of administrative functions as part of a team environment.
  • Accurately take urgent and immediate details for client's entering hospital through ambulances or the helipad under direction from nurses and doctors in the emergency department.
  • Enter or update data to modify existing/new database or client records, ensuring accuracy and confidentiality in line with organisational policies and procedures.
  • File medical records and discharge notes for Emergency Department (Fast track, Acute, Paediatrics, EMU).
  • First point of contact for patients entering the hospital via the Emergency Department.
  • Working closely with triage nurses to ensure patients are tended to immediately depending on triage category.
  • Give information and book/reschedule appointments for services in Community Health Intake.
  • Delivered quality results under pressure by prioritizing tasks effectively during high-stress situations or tight deadlines.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.

Education

Mental Health

Mental Health Coordinating Council
Sydney, NSW
02.2024

High School Diploma -

St Clare's College
Canberra, ACT

Skills

    • Interpersonal Abilities
    • Team Collaboration
    • Problem-Solving Skills
    • Effective Collaboration and Interaction
      • Effective Communication
      • Office Administration
      • Reception oversight
      • Client Relations

Timeline

Peer Support Specialist

Head To Health
01.2023 - Current

Receptionist

Head To Health
05.2022 - 01.2023

Brand Ambassador/Educator Assistant

DECIEM
09.2019 - 01.2021

Support and Administration Officer - Emergency

ACT Health
07.2018 - 01.2020

Mental Health

Mental Health Coordinating Council

High School Diploma -

St Clare's College

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Mimi Woods