Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jessica Lalneihlimi

Wagga Wagga,NSW

Summary

I'm Jessica, and I've worked as a linen assistant at the Hotel Pudu Plaza in Kuala Lumpur, Malaysia, for more than a years. I, can collaborate with anyone and meet any demands that are placed on me. Motivated Linen asisstant with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

6
6
years of professional experience

Work History

Waitress

Uncle 6 Toast Bar
01.2023 - 12.2023
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Processed orders and sent to kitchen employees for preparation.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Answered customers' questions, recommended items, and recorded order information.
  • Provided recommendations on menu items and upsold food and drinks to increase sales.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Supported needs of 6- person wait staff who attended to specific needs of countless customers daily for restaurant with social relevancy and intentionality

Linen Assistant

Hotel Pudu Plaza
02.2019 - 10.2021
  • Kept track of customer laundry items by properly sorting, identifying and storing clothing.
  • Collected soiled linens and clothing and pretreated stains.
  • Maintained safety practices at all times to protect personnel and laundry loads.
  • Restocked supply inventories and notified supervisors of shortages for customer convenience.
  • Followed environmental regulations when handling hazardous materials for laundromat safety.
  • Inspected soiled articles to determine sources of stains, locate color imperfections, and identify items requiring special treatment.
  • Delivered superior customer service by responding to inquiries and complaints.
  • Performed routine maintenance and cleaning of machines for adherence to sanitary regulations.
  • Observed and adjusted machine cycle times, achieving quality results.
  • Supported fellow staff members with delivery and pickup of customer orders.
  • Helped customers with choosing appropriate cleaning cycles and techniques.
  • Used special fabric treatments, borax, and cleaner to remove stains.
  • Tested machines and made minor adjustments, keeping equipment functional.
  • Operated traditional and computer-operated washers and dryers while observing all safety protocols.
  • Monitored customer laundry loads to reach proper wash cycle times.
  • Supported accurate records by recording laundry and dry-cleaning processes and transactions.
  • Cleaned machine filters and lubricated equipment.
  • Operated machines correctly by following machine instructions and safety regulations.
  • Assisted with unloading and loading customer laundry items.
  • Loaded and unloaded machines, ironed pieces and folded cleaned items, typically handling over 1000 pieces per shift for large $2000 revenue-producing business
  • Assisted with unloading and loading customer laundry items

Sale Assistant

Times Square
03.2018 - 08.2019
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Monitored and ordered supplies and materials to keep office well stocked.
  • Offered technical support and troubleshot issues to enhance office productivity.
  • Developed and maintained filing systems to facilitate easy access to information.
  • Organized resources, records and personnel to accomplish aggressive targets.
  • Collected and input timesheet data into automated accounting system and processed labor corrections.
  • Created and distributed agendas for meetings and conference calls as part of meeting preparation.
  • Prepared PowerPoint presentations for senior-level staff with attention to detail.
  • Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
  • Managed data and correspondence to secure information across complex landscapes of organizational departments.
  • Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
  • Drafted common document templates to reduce time spent creating documents from scratch.
  • Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
  • Ordered and distributed office supplies while adhering to fixed office budget.
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction.
  • Proofread and edited documents for accuracy and grammar.
  • Trained and supervised employees on office policies and procedures.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Increased customer service success rates by quickly resolving issues.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Trained and supervised employees on office policies and procedures
  • Performed wide-ranging administrative, financial and service-related functions
  • Proofread and edited documents for accuracy and grammar
  • Monitored and ordered supplies and materials to keep office well stocked
  • Offered technical support and troubleshot issues to enhance office productivity
  • Developed and maintained filing systems to facilitate easy access to information
  • Organized resources, records and personnel to accomplish aggressive targets
  • Reviewed and edited documents for accuracy, grammar and clarity
  • Managed calendars and coordinated travel arrangements and accommodation for senior-level staff to optimize schedules
  • Developed and implemented strategies to streamline office operations
  • Assisted clients with daily living needs to maintain self-esteem and general wellness
  • Followed detailed directions from management to complete daily paperwork and computer data entry

Education

English Spoken And Written II -

TAFE New South Wales Wagga Wagga
Wagga Wagga, NSW
03.2023

Skills

  • Menu Recommendations
  • Safe Food Handling
  • Order Accuracy
  • Customer Service
  • Team Collaboration
  • Hospitality Service Expertise
  • Order Management
  • Performance Improvement
  • Complex Problem-Solving
  • Stocking and Replenishing
  • Guest Relations Management
  • Dining Area Maintenance

Languages

Chin,Mizo
Full Professional

Timeline

Waitress

Uncle 6 Toast Bar
01.2023 - 12.2023

Linen Assistant

Hotel Pudu Plaza
02.2019 - 10.2021

Sale Assistant

Times Square
03.2018 - 08.2019

English Spoken And Written II -

TAFE New South Wales Wagga Wagga

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Jessica Lalneihlimi