MIMI NAITO

At H&M, I was primarily responsible for cashier operations and customer service. Since the store I worked at was located in a tourist area, it attracted many customers from both Japan and abroad. This allowed me to interact with people from diverse cultural backgrounds, and adapt to a wide range of needs.
In addition to responding to customer requests, such as checking product sizes and stock availability, I ensured a smooth shopping experience by guiding customers to stores with available stock, or providing information on online shopping options when necessary. I also contributed to store operations by organizing and tidying the store, managing inventory, and preparing merchandise for display before the store opened.

In this job, I focused on the online store operations including shipping arrangements and handling customer inquiries over the phone. Occasionally, I also participated with in-store sales where I managed customer interactions, merchandise preparation, and display setup. I also assisted in the production process of yarn products, gaining valuable insights into manufacturing.

In this job, I was responsible for customer service and taking orders as part of my front-of-house duties. I also handled back-of-house tasks such as dishwashing and supporting the overall operations of the restaurant.