Summary
Overview
Work History
Education
Skills
References
Timeline
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Mimi Tran

East Malvern,Australia

Summary

Dynamic Shift Leader at Guzman Y Gomez with a proven track record in exceptional customer service and effective problem resolution. Skilled in cash management and team leadership, I foster a collaborative environment that enhances staff performance and customer satisfaction. Committed to maintaining high standards and driving operational excellence. Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.

Overview

5
5
years of professional experience

Work History

SHIFT LEADER

Guzman Y Gomez
East Malvern, Australia
10.2021 - Current
  • Lead daily operations, ensuring efficient and high-quality service delivery during each shift.
  • Train, supervise, and mentor a team of [number] staff, fostering a collaborative and motivated work environment.
  • Ensure compliance with food safety regulations and company standards.
  • Provide exceptional customer service, addressing customer inquiries, orders, and complaints promptly and professionally.
  • Manage cash handling and perform end-of-shift cash reconciliation with accuracy.
  • Oversee front counter, drive-thru, and kitchen operations, ensuring seamless transitions between areas during peak hours.
  • Effectively resolve customer complaints and conflicts, maintaining customer satisfaction and retention.
  • Demonstrate strong stress management skills by maintaining calm and efficient operations during busy periods.

Cashier

Kmart
Chadstone, Australia
11.2020 - 05.2022
  • Managed cash, check, and credit card transactions with a high degree of accuracy, ensuring smooth and efficient checkout experiences for customers.
  • Resolved customer inquiries and issues, ensuring prompt, effective solutions and maintaining customer satisfaction.
  • Assisted customers with locating items, completing purchases, and enrolling in reward programs, driving customer engagement and loyalty.
  • Demonstrated flexibility by working extra shifts and adapting to dynamic scheduling, including peak periods such as Christmas and post-COVID retail recovery.
  • Thrived in high-pressure environments, maintaining a positive attitude and delivering exceptional service during stressful, high-volume times.

Education

High School Diploma -

Korowa Anglican Girls' School
Glen Iris, VIC
11.2021

Bachelor of Business And Accounting -

Monash University
Melbourne, VIC

Skills

  • Exceptional customer service
  • Effective problem resolution
  • Effective communication
  • Collaborative teamwork
  • Team leadership
  • Cash management
  • Customer service
  • Employee training
  • Time management
  • Staff supervision

References

  • Olivia Duke, 0481 539 884
  • Arkie Pistofian, 0468 909 906

Timeline

SHIFT LEADER

Guzman Y Gomez
10.2021 - Current

Cashier

Kmart
11.2020 - 05.2022

High School Diploma -

Korowa Anglican Girls' School

Bachelor of Business And Accounting -

Monash University

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Mimi Tran