Mimma Butler
Summary
Accomplished Medical Receptionist with a proven track record at Dr Luke Sammartino's rooms, enhancing patient satisfaction through efficient front desk operations and adept at medical billing and coding. Skilled in working with patients, especially with children, I excel in creating a positive rapport with my patients, ensuring they understand any procedures or tests that they need. I especially take my time to ensure that my young patients feel at ease before any test is conducted.
Overview
22
22
years of professional experience
Work History
Medical Receptionist
Dr Luke Sammartino
Bundoora, VIC
12.2022 - Current
- Assisting in allergy testing, inclusive of taking necessary medical history relating to possible allergens, interpreting results and providing eduction to patient.
- Conduct Hydrogen Breath Testing inclusive of interpreting results and providing education relating to results
- Help patients complete necessary medical forms and documentation.
- Maintain strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Manage multi-line phone system and pleasantly greeted patients.
- Provide compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintain current and accurate medical records for patients.
- Enhance patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Develop strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assist healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contribute to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
Beautician
Self-employeed
Greenvale, VIC
02.2012 - 01.2023
- Maintained a clean, hygienic work environment to ensure client safety and comfort throughout treatments.
- Enhanced client satisfaction by providing personalized beauty consultations and recommending suitable treatments.
- Built a loyal clientele through excellent communication skills and attention to detail in all beauty services provided.
- Fostered a welcoming atmosphere that encouraged repeat business from satisfied customers.
- Educated clients on proper skincare routines and product usage to maintain their desired look at home.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Business Owner
Self-employees
Craigieburn, VIC
01.2002 - 03.2014
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Trained and motivated employees to perform daily business functions.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
Bachelor of Science - Nursing
Australian Catholic University
Melbourne, VIC12.2024
Bachelor of Science - Psychology
Victoria University
Melbourne, VIC01.2002
Skills
- Allergy Testing
- Hydrogen Breath Testing
- Front Desk Operations
- Appointment Scheduling
- Medical Terminology
- Electronic Medical Records
- Medical billing and coding
- Time Management
- Rapport Building
- Staff Leadership
- CPR Certified
- Patient interviewing
Languages
Italian
Full Professional
Timeline
Medical Receptionist
Dr Luke Sammartino
12.2022 - Current
Beautician
Self-employeed
02.2012 - 01.2023
Business Owner
Self-employees
01.2002 - 03.2014
Bachelor of Science - Nursing
Australian Catholic University
Bachelor of Science - Psychology
Victoria University