Min Sussens
Bundaberg,QLD
Summary
Proven team player with a track record of enhancing customer satisfaction at Bargara Beach Hotel, adept in loss prevention and fostering high-quality service. Excelled in multitasking and problem-solving, significantly contributing to a positive and efficient work environment. Demonstrated reliability and exceptional customer service skills, ensuring seamless operations and safety compliance.
Overview
2
2
years of professional experience
Work History
Floor Person
Bargara Beach Hotel
06.2022 - Current
- Delegated tasks to employees to enhance productivity and workflow.
- Upheld proper visual standards on floor collecting glasses / plates .
- Fostered high-quality customer service across team by modelling standards and providing employees with direction and coaching.
- Demonstrated adaptability by quickly responding to various floor tasks as required during peak times or staff shortages.
- Collaborated with team members to achieve daily sales goals and maintain a positive working atmosphere.
- Assisted in the reduction of shrinkage by diligently monitoring floor activity and addressing potential theft concerns.
- Maintained a clean and safe retail environment with diligent attention to detail in cleaning and restocking tasks.
- Provided exceptional customer service, addressing inquiries promptly
- Conducted routine safety inspections on the sales floor to identify hazards or violations that could compromise customer well-being or company liability.
- Facilitated open communication between management and staff members, helping address concerns proactively for a more harmonious work environment.
- Coordinated with other floor staff members to ensure smooth transitions between shifts and seamless coverage of store responsibilities.
- Supported store operations by efficiently completing assigned opening, closing, and shift change procedures.
- Enhanced customer satisfaction by providing efficient and knowledgeable assistance on floor queries.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
No Degree -
St Luke's Anglican School
Bundaberg, QLD11.2026
Skills
- Reliability and punctuality
- Cleanliness and hygiene
- Stock replenishment
- Customer Service
- Cleaning
- Loss Prevention
- Teamwork and Collaboration
- Friendly and Helpful
- Problem-Solving
- Time Management
- Reliable and Responsible
- Multitasking
Hobbies
I play a mean Electric Guitar
Army Cadets
Baby Goats
Timeline
Floor Person
Bargara Beach Hotel
06.2022 - Current
No Degree -
St Luke's Anglican School
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