MIN WANG
Bull creek,Perth
Summary
With experience working in the Retail and Hospitality industries I have a clear understanding of safety, leadership and working to specific deadlines to meet KPI objectives. I am now seeking a new challenging role where I can embrace new skills, gain a long-term career and grow within the company.
Overview
2
2
years of professional experience
Work History
FIFO Utility All-rounder
Techforce Personnel
2023.10 - 2024.08
- Retail & Bar Service: Provided excellent customer service in bar and retail environments, efficiently handling orders, transactions, and inventory management to ensure smooth operations and a positive customer experience.
- Inventory Management: Regularly monitored and replenished stock, maintaining organized and well-presented bar and retail areas that met company standards.
- Compliance & Safety: Strictly adhered to RSA guidelines and safety protocols, creating a secure and welcoming atmosphere for all customers.
- Customer Engagement: Actively engaged with customers, offering personalized product recommendations, and resolving issues to enhance customer satisfaction.
Night Filler
Woolworths
2023.02 - 2023.08
- Customer Service & Communication: Delivered exceptional customer service by assisting customers in locating products and providing information, ensuring satisfaction and fostering loyalty.
- Inventory Management: Managed inventory levels, restocked shelves with groceries, household items, and personal care products, ensuring all products were organized, properly labeled, and aligned with merchandising guidelines.
- Safety Protocols Compliance: Adhered to safety protocols, including proper use of ladders, pallet jacks, and manual handling techniques, maintaining clear aisles, and promptly reporting potential hazards to avoid accidents.
Customer Service Representative
Puma Energy
2023.03 - 2023.05
- POS Operations: Managed POS system for processing fuel, food, and barista transactions, including cash handling, loss prevention, and end-of-shift reconciliation.
- Store Presentation: Maintained store presentation through effective merchandising, inventory management, and stock rotation, ensuring an organized and appealing environment.
- KPI Achievement: Met daily operational KPIs safely and efficiently, complying with environmental regulations and maintaining high performance standards.
- Communication & Liaison: Demonstrated exceptional communication skills when liaising with customers, supervisors, and operators, effectively managing incidents.
- Food Safety Compliance: Conducted temperature checks on food products, fridges, and freezers, adhering to food act requirements for safety and compliance.
- Equipment Maintenance & Cleaning: Performed cleaning tasks and maintained store equipment, ensuring adherence to MSDS guidelines and safe chemical usage.
- PPE & Safety Compliance: Ensured the correct use of PPE, maintaining safety standards with nonslip shoes, gloves, and hi-vis vests at all times.
- Workplace Safety: Promoted a safe working environment, adhering to all safety policies, quality control, and production KPIs to ensure compliance.
Overnight Retail Team Member
McDonald's
2022.08 - 2023.01
- Customer Service Excellence: Delivered high-quality customer service and managed daily interactions, processing all transactions through POS systems including cash and EFTPOS payments, food service, and stock control.
- Communication & Team Collaboration: Utilized positive communication skills with management, staff, and customers, contributing to the achievement of KPIs in line with company policies and safety procedures.
- Safety Meetings Participation: Actively participated in daily team pre-start and toolbox safety meetings, effectively communicating relevant safety information and updates.
- Housekeeping & Organization: Maintained good housekeeping practices, ensuring that all products, materials, tools, and equipment were correctly stored, and work areas remained free of obstacles and hazards.
- PPE & Safety Compliance: Consistently used correct PPE, including gloves, eyewear, non-slip shoes, and aprons, while performing daily equipment cleaning and following MSDS guidelines.
- OH&S Procedures Adherence: Maintained Occupational Health & Safety (OH&S) procedures, ensuring adherence to JHA's, SOP's, risk assessments, and hazard identification, with all staff complying throughout shifts.
Retail Team Member
Optus Stadium
2022.04 - 2023.02
- Customer-Focused Service: Provided high-quality service in multiple bar and food venues, ensuring all customers were greeted warmly and served efficiently during events.
- Sales & Efficiency: Handled sales transactions swiftly and accurately, contributing to the overall efficiency of operations during peak times.
- Store Cleanliness & Safety: Ensured the cleanliness and organization of service areas, adhering to strict hygiene protocols and safety standards.
- Team Collaboration: Worked collaboratively with team members and management to ensure smooth operations and consistently positive customer experiences.
Education
BBA - Marketing
Southwest University
2017-06
Skills
- Time Management
- IT Skill: MS Office suite
- Attention to Detail
- Team Collaboration
- Effective Communication skill
- Meeting KPI objectives
- Business Development Specialist
- Attention to Detail
- Safety Compliance
- Manual labor-intensive tasks
- C Class Driver's License
- First Aid
- White Card
- Police Clearance
- RSA
Timeline
FIFO Utility All-rounder
Techforce Personnel
2023.10 - 2024.08
Customer Service Representative
Puma Energy
2023.03 - 2023.05
Night Filler
Woolworths
2023.02 - 2023.08
Overnight Retail Team Member
McDonald's
2022.08 - 2023.01
Retail Team Member
Optus Stadium
2022.04 - 2023.02
BBA - Marketing
Southwest University
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