Summary
Overview
Work History
Education
Skills
ACTIVITIES AND HONORS
Accomplishments
Languages
Timeline
BusinessAnalyst

Mina Ghobrial

Prestons

Summary

Ambitious and highly motivated second-year Software Engineering student at the University of Technology Sydney (UTS), with a proven track record of delivering innovative software solutions. Adept at full-stack development, cloud integration, and collaborative problem-solving in dynamic team environments. With hands-on experience in diverse technical projects and leadership roles, I am passionate about building scalable, user-centric applications that drive impactful results. Seeking opportunities to contribute technical and creative expertise in software engineering.

Overview

4
4
years of professional experience

Work History

Merchandiser (Part-Time)

Costco Wholesale Corporation
06.2023 - Current
  • Designed and implemented visual merchandising strategies to enhance customer experience
  • Analyzed sales data to inform inventory management and boost profitability
  • Ensured compliance with safety protocols and operational standards in a fast-paced environment

Help Desk/Customer Service

Liverpool Catholic Club
05.2022 - Current
  • Provided exceptional customer support, resolving inquiries and ensuring client satisfaction
  • Managed help desk operations, coordinating with internal teams to address technical and non-technical issues
  • Maintained detailed records of customer interactions and feedback to improve service processes

Team Leader

COCOS Organisation
11.2020 - Current
  • Directed and supervised team activities to achieve organizational goals and enhance service delivery
  • Organized and executed community outreach events, fostering engagement and collaboration
  • Implemented strategies to streamline workflows and improve operational efficiency

Education

Bachelor of Software Engineering - Honours

University of Technology Sydney (UTS)
Sydney, NSW
01.2027

Higher School Certificate - HSC

St. Mark's Coptic Orthodox College
Sydney, NSW
01.2022

Skills

  • Programming Languages: Python, Java, JavaScript, C, SQL
  • Frameworks & Tools: Reactjs, Nodejs, Django, Spring Boot, AWS, Docker, Git
  • Databases: MySQL, MongoDB, Firebase
  • Cloud & DevOps: AWS (EC2, S3, Lambda), Docker, Jenkins
  • Soft Skills: Team Leadership, Agile Development, Problem-Solving, Effective Communication
  • Hardware Skills: Troubleshooting, System Optimization, Circuit Design

ACTIVITIES AND HONORS

Active member of the UTS Programming Club: Competed in coding hackathons and led workshops. Volunteer Mentor for First-Year Students: Assisted peers in navigating academic and personal challenges. Awarded "Best Team Solution" in UTS Hackathon2024 for an innovative software prototype. Spearheaded community outreach programs with COCOS Organisation, driving engagement and impact.

Accomplishments

  • Created a successful merchandising business model that was implemented company-wide.
  • Supervised team of 10 staff members.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Customer satisfaction: Maintaining a high customer satisfaction rating, 97% over 24 months
  • Achieved robust cybersecurity by introducing AWS Identity and Access Management (IAM) for a cloud-based UTS healthcare application, protecting sensitive patient data.
  • Achieved automated deployment pipelines by introducing Jenkins for continuous integration and delivery (CI/CD) in a UTS project focusing on cloud-based library management systems.
  • Achieved optimized hardware utilization by introducing circuit design techniques for a UTS IoT project monitoring environmental conditions in real-time.
  • Earned "Employee of the Month" award in October,2024
  • Achieved a 50% increase in data processing efficiency by introducing Python for machine learning tasks in a UTS smart energy consumption analysis project.
  • Achieved optimized hardware utilization by introducing circuit design techniques for a UTS IoT project monitoring environmental conditions in real-time.
  • Client retention: Increasing client retention by implementing a grievance resolution process and customer feedback system

Languages

Arabic
Full Professional

Timeline

Merchandiser (Part-Time)

Costco Wholesale Corporation
06.2023 - Current

Help Desk/Customer Service

Liverpool Catholic Club
05.2022 - Current

Team Leader

COCOS Organisation
11.2020 - Current

Higher School Certificate - HSC

St. Mark's Coptic Orthodox College

Bachelor of Software Engineering - Honours

University of Technology Sydney (UTS)
Mina Ghobrial