Mina Hakim
Blacktown,NSW
Summary
Driven professional with extensive experience in office administration and customer service, notably at Ernst & Young. Excelled in creating and managing invoices, enhancing recordkeeping processes, and providing exceptional support to both clients and teams. Demonstrated attention to detail and a proactive approach in improving administrative efficiency and client satisfaction.
Overview
23
23
years of professional experience
Work History
Administrator
Ernst & Young
08.2010 - 04.2024
- Creating invoices using mercury system.
- Reviewing invoices
- Cross checking invoice amounts against engagement letters before creating them
- Amex card reconciliation
- Setting up new clients in database
- Checking mercury system to see if invoices have been paid
- Managed personal and offshore mailboxes
- Regular meetings and training with offshore team regarding execution of invoices and engagement letters
- Data entry
Receptionist
Pitt Street Merrylands Medical Centre
10.2005 - 07.2010
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Legal Secretary
QBE Insurance
10.2001 - 11.2003
Education
Office Administration Certificate III - Administrative Assistance
TAFE
Granville, NSW12.1998
High School Diploma -
Canterbury Girls High School
Canterbury, NSW1996
Skills
- Customer Service
- Attention to Detail
- Recordkeeping and File Management
- Office Administration
- Administrative Support
- Timesheet Processing
- Time Management
- Organisational Skills
Timeline
Administrator
Ernst & Young
08.2010 - 04.2024
Receptionist
Pitt Street Merrylands Medical Centre
10.2005 - 07.2010
Legal Secretary
QBE Insurance
10.2001 - 11.2003
Office Administration Certificate III - Administrative Assistance
TAFE
High School Diploma -
Canterbury Girls High School
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