Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mina Ibrahim

Cambridge Park,NSW

Summary

Capable Food Service Supervisor diligent in keeping team quality, speed and performance at top levels. Skilled leader, schedule manager and inventory coordinator. I'm a Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Desiring a new long-term position at Coles Supermarkets.

Overview

9
9
years of professional experience

Work History

Food Service Supervisor

NSW HealthShare
Westmead Hospital, NSW
07.2018 - Current
  • Monitored food storage, handling, preparation and delivery to maintain health and safety standards.
  • Scanned kitchen and service areas for items that needed to be cleaned or replenished and directed staff to complete tasks.
  • Ordered necessary supplies from approved vendors to maintain adequate stock levels.
  • Coordinated maintenance and repair of food service equipment.
  • Performed continuous evaluations of employee performance and service levels.
  • Delegated work to staff, setting priorities and goals.
  • Investigated complaints regarding food quality or customer service issues promptly and effectively resolved them.
  • Monitored actions of staff and customers to uphold health and safety standards.
  • Rotated and replenished products in display cases.
  • Performed frequent checks to maintain consistently high quality of food preparation and service.
  • Managed inventory and rotated food products in storage to avoid spoilage and waste.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Executed hands-on preventive maintenance and repairs to keep equipment functional.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Investigated and resolved customer complaints concerning food quality and service.
  • Assisted in recruiting, interviewing, hiring, onboarding new employees when needed.
  • Reviewed daily task list with employees and assigned tasks for completion.
  • Served customers by phone to take orders and answer product or service questions.
  • Reviewed customer feedback forms to identify areas needing improvement in quality or customer service.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Conducted weekly training sessions with staff members on food safety practices and standards.
  • Developed and implemented strategies to enhance team performance, improve processes and boost results.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.
  • Ensured compliance with health and safety regulations in all areas of the kitchen.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Purchased food and supplies according to department needs.
  • Scheduled staff shifts, monitored attendance, and managed payroll records.
  • Observed food safety and sanitation protocols to reduce germ spread.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Understood and followed oral and written directions.
  • Planned and completed group projects, working smoothly with others.
  • Recognized by management for providing exceptional customer service.
  • Identified needs of customers promptly and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Food Service Supervisor

NSW HealthShare
Cumberland Hospital, NSW
06.2018 - 07.2018
  • Ordered necessary supplies from approved vendors to maintain adequate stock levels.
  • Performed continuous evaluations of employee performance and service levels.
  • Monitored food storage, handling, preparation and delivery to maintain health and safety standards.
  • Delegated work to staff, setting priorities and goals.
  • Investigated complaints regarding food quality or customer service issues promptly and effectively resolved them.
  • Monitored actions of staff and customers to uphold health and safety standards.
  • Rotated and replenished products in display cases.
  • Ensured compliance with applicable local laws regarding alcohol sales, sanitation, hygiene.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Performed frequent checks to maintain consistently high quality of food preparation and service.
  • Promoted safe working conditions by monitoring safety procedures and equipment.

Food Service Worker

NSW HealthShare
Blacktown Hospital, NSW
02.2017 - 05.2018
  • Cleaned kitchen areas, equipment and utensils.
  • Monitored inventory levels of food items used during meal services.
  • Filled and served various beverages for customers.
  • Operated dishwashing machines safely and efficiently.
  • Collaborated with team to deliver timely service of items.
  • Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
  • Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
  • Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
  • Followed recipes and customer requests to prepare meals.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Set up, restocked and cleaned dining areas.
  • Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
  • Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
  • Rotated inventory to reduce waste and optimize freshness.
  • Washed, peeled and seeded fruits and vegetables.
  • Adhered to safety procedures when handling sharp objects or hazardous materials.
  • Ensured that all foods were prepared according to health department regulations.
  • Assembled and served meals according to specific patients requirements.
  • Refilled condiments, napkins and server workstations.
  • Performed opening and closing duties such as setting up workstations with necessary supplies.
  • Stocked supplies such as food, dishes, utensils, and cleaning materials.
  • Performed variety of duties related to food service.
  • Received food orders from individuals and explained offerings.
  • Packaged and bagged cooked food and prepared items.
  • Served meals to patients in a friendly and courteous manner.
  • Assisted with unloading deliveries from suppliers into storage areas.
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Followed food safety regulations pertaining to sanitation, food handling and storage.
  • Prevented spoilage and cross-contamination by storing food in designated containers and storage areas.
  • Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
  • Assisted in the preparation of food items according to recipes and instructions.
  • Maintained safe food handling practices to prevent germ spread.
  • Maintained updated knowledge through continuing education and advanced training.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Food Service Worker

NSW HealthShare
Penrith-Nepean Hospital, NSW
01.2015 - 12.2016
  • Cleaned kitchen areas, equipment and utensils.
  • Acquired new skills to support team and further accommodate customer needs.
  • Monitored inventory levels of food items used during meal services.
  • Filled and served various beverages for customers.
  • Operated dishwashing machines safely and efficiently.
  • Collaborated with team to deliver timely service of items.
  • Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
  • Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
  • Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
  • Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
  • Refilled condiments, napkins and server workstations.
  • Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
  • Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
  • Rotated inventory to reduce waste and optimize freshness.
  • Washed, peeled and seeded fruits and vegetables.
  • Ensured that all foods were prepared according to health department regulations.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Performed opening and closing duties such as setting up workstations with necessary supplies.
  • Stocked supplies such as food, dishes, utensils, and cleaning materials.
  • Performed variety of duties related to food service.
  • Prepared workstations with ingredients and tools to increase efficiency.
  • Packaged and bagged cooked food and prepared items.
  • Served meals to customers in a friendly and courteous manner.
  • Followed food safety regulations pertaining to sanitation, food handling and storage.
  • Prevented spoilage and cross-contamination by storing food in designated containers and storage areas.
  • Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
  • Maintained safe food handling practices to prevent germ spread.

Education

Certificate - Food Safety Supervisor

Australian Institute of Accreditation
01-2033

Certificate 2 - Hospitality

Navitas
Auburn, NSW
06-2014

Skills

  • Portioning
  • Staff Leadership
  • Quality Assurance Policies
  • Employee Development
  • Staff Supervision
  • Schedule Coordination
  • Inventory Management
  • Quality Assurance Understanding
  • Portion Control
  • Hiring Procedures
  • Team Development
  • Purchasing
  • Resource Allocation
  • Cost Controls
  • Service Records
  • Quality Control
  • Customer Service
  • Regulatory Compliance
  • Operations Management

Timeline

Food Service Supervisor

NSW HealthShare
07.2018 - Current

Food Service Supervisor

NSW HealthShare
06.2018 - 07.2018

Food Service Worker

NSW HealthShare
02.2017 - 05.2018

Food Service Worker

NSW HealthShare
01.2015 - 12.2016

Certificate - Food Safety Supervisor

Australian Institute of Accreditation

Certificate 2 - Hospitality

Navitas

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Mina Ibrahim