MARYANA IBRAHIM
Hampton Park,VIC
Summary
Dedicated and Reliable administrative professional with varied experiences in administrative roles with 5 years experience in providing high quality customer service, managing daily operations. Dedicated to offering exceptional services to customers. Dependable and quick-learning team player with effective communication and organization skills.
Overview
9
9
years of professional experience
Work History
Pharmacy Assistant (Full Time)
Chemist Warehouse
01.2018 - 02.2023
- Responded to telephone inquiries and provided information about order status, store hours and pharmacy procedures
- Communicated with insurance companies for billing purposes
- Created new customer profiles and updated changes such as demographics, allergies, and new medications in pharmacy computer systems
- Reviewed order information against computer database
- Entered current customer payment and inventory information into system to keep data accurate
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Contributed to increased sales by offering expert advice on over-the-counter medications and products.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Aided in the reduction of prescription errors by meticulously verifying patient information and medication details.
- Collaborated with healthcare professionals to provide seamless patient care, addressing inquiries regarding medications and dosages.
- Streamlined pharmacy operations with proficient use of pharmacy management software for order processing and record keeping.
- Promoted patient adherence to medication regimens through clear communication of dosage instructions and potential side effects.
- Completed regulatory compliance tasks, such as logging controlled substances, upholding legal requirements in pharmaceutical practices.
Receptionist (Part Time)
City Mazda
02.2016 - 12.2017
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Cashier (Part Time)
La Porchetta
01.2014 - 01.2016
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Education
High School Diploma -
Temple Christian College
01.2015
Completed Year 12 -
01.2015
Skills
- Negotiation and problem-solving skills
- Excellent verbal and written communication skills
- Highly organized with exceptional time management
- Ability to meet deadlines under pressure
- Implementation of collaborative exercises to achieve team goals
- Adaptability
- Team Collaboration
- Time Management
- Order Processing
- Customer Service
- Attention to Detail
Accomplishments
- Improved customer experience
- Introduced innovation
- Reduced inefficiencies
- Community volunteered part-time, while maintaining Full time work.
- Received the employee of the month award
- Worked directly with the senior management, scheduling their meetings, flights, and other appointments on a daily basis
- Worked part-time as a cashier while studying, managing to juggle two responsibilities seamlessly over the years
Community Work
- Hands for Homeless Orphans, 2019, Handle all paperwork and cash flow, Physical activities such as, loading containers that get shipped overseas to the location of the orphanage, In charge of social media platforms, Public speaking, Setting up day to day programs for workers in the orphanage to follow in order to help educate the children.
- Youth Coordinator at St Mina & Marina Coptic Orthodox Church, Overseeing all youth related events and activities, ranging from weekly meetings to camps and larger events, Managing and catering for over 200 individuals of different ages. I work with the leadership team to structure events and trips that will attract and maintain interest.
References
Available Upon Request
Timeline
Pharmacy Assistant (Full Time)
Chemist Warehouse
01.2018 - 02.2023
Receptionist (Part Time)
City Mazda
02.2016 - 12.2017
Cashier (Part Time)
La Porchetta
01.2014 - 01.2016
High School Diploma -
Temple Christian College