Mina Igmen
Pakenham,VIC
Summary
Professional with a strong background in executive support, experienced in managing complex schedules, coordinating meetings, and handling confidential information. Skilled in communication, organization, and problem-solving, ensuring seamless office operations. Ability to adapt flexibly to changing needs and priorities. Dependable and resourceful, consistently delivering high-quality outcomes.
Overview
8
8
years of professional experience
Work History
Executive Assistant to the Deputy Chief Operating Officer and General Manager
Monash Health
11.2022 - Current
- Providing high standard of support to the Deputy Chief Operating Officer, Monash Medicine, Monash Medical Centre, Moorabbin Hospital and General Manager Emergency (MMC) and Patient Flow
- Appointment schedule responsibilities including, scheduling key attendees, venue booking, manage any set up requirements, manage required catering and travel requirements.
- Attending meetings and providing administrative support as required which may include collation, preparation and review of papers, presentations, and agendas, acting as a minute secretary and facilitating follow-up actions.
- Ability to adapt to unexpected change and proactively manage diaries and meetings accordingly.
- Communication skills for prioritising of tasks
- Maintaining strict confidentiality regarding material accessed including and not limited to patient records, meeting minutes, financial data and human resources records and matters
- Performing site-related duties, including drafting and disseminating important site alerts to all staff members.
Emergency Department Personal Assistant
Monash Health Emergency Department
03.2022 - 11.2022
- Utilization of hospital programs, including IPM and EMR.
- Coordinating the calendars and meetings of management staff using Teams.
- Managing the organization of scrubs, name badges, stationery, and supplies using FMIS/IPROC and Winc.
- Facilitating high-level meetings, tracking service requests, and reserving meeting rooms.
- Personal Assistant to the Director of the Emergency Department and the Nurse Manager.
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
Administration
Monash Health Emergency Department
03.2017 - 03.2022
- Utilizing hospital programs, specifically EMR and IPM
- Responding to phone calls promptly
- Coordinating National Patient Transport and emergency calls (000)
- Assisting patients during challenging and vulnerable hospital visits
- Serving as the first point of contact for patients in the Emergency Departmen
- Managing confidential and sensitive information
- Demonstrating strong organizational skills, self-motivation, and the ability to work with minimal supervision
- Collaborating effectively as part of a team in a fast-paced environmen
- Enhanced client satisfaction by consistently providing accurate and timely trust administration services.
- Oversaw budget planning process in collaboration with school administration.
Education
Certificate III - Travel & Tourism
Holmesglen Institute of TAFE
01.2008
Victoria Certificate of Education - undefined
Hallam Secondary College
01.2006
Skills
- Highly developed professional, customer-oriented approach with excellent presentation and well developed organisational and interpersonal skills
- Proficient in prioritizing workload, managing multiple tasks, and meeting deadlines
- Ability to deal with difficult matters in a confidential and professional manner always, and to be able to work under pressure when certain situations arise
- Highly organised, ability to prioritise and multi-task and meet deadlines in a fast-paced environment
- Proven ability to manage a variety of complex tasks simultaneously across multiple areas
- Ability to effectively communicate with multi-function streams and diverse stakeholders
Timeline
Executive Assistant to the Deputy Chief Operating Officer and General Manager
Monash Health
11.2022 - Current
Emergency Department Personal Assistant
Monash Health Emergency Department
03.2022 - 11.2022
Administration
Monash Health Emergency Department
03.2017 - 03.2022
Victoria Certificate of Education - undefined
Hallam Secondary College
Certificate III - Travel & Tourism
Holmesglen Institute of TAFE
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